Content Governance Specialist

**Be at the heart of our brave new digital world**

At Bupa, we are reimagining the future with bold digital innovation. Our cross-functional teams collaborate in dynamic ways, embracing experimentation, and pushing boundaries with cutting-edge methods and tools. We thrive on agility and keep human-centered design at the core of everything we do.

By joining us, you'll play a pivotal role in discovering new and better ways to help people lead longer, healthier, and happier lives. You’ll be working at the forefront of a customer-first approach, where your contributions directly shape outcomes that matter.

**The Opportunity**

Are you someone who is passionate about content and thrives on creating clarity, structure, and consistent standards in complex environments? Join Bupa as a Content Governance Specialist and play a pivotal role in embedding governance frameworks that ensure our content meets the highest standards of compliance, accuracy, and consistency. This role offers the chance to work at the heart of our enterprise content operations, collaborating closely with content, legal, risk, digital and product teams to enable user friendly, scalable publishing across our customer-facing channels.

Reporting to the Content Governance Manager, you’ll drive the day-to-day implementation and continuous improvement of content governance. You’ll bring policies to life, streamline workflows, and optimise content lifecycle management. If you're looking to build deep expertise in enterprise content governance and operations within a large, customer-focused organisation, this is a fantastic opportunity to grow your career while making a tangible difference.

This is a permanent fulltime position and can be based in either Melbourne, Sydney or Brisbane. Bupa offers flexibility and Hybrid working so you can work from the office or from home.

**How you’ll make an Impact?**

In this role, you’ll be a key enabler of quality and compliance in content publishing. Through your support and attention to detail, you’ll build frameworks to ensure every piece of customer content is accurate, accessible, and meets internal and external obligations.

Key areas you’ll contribute to include:

- Drive the continuous improvement and implementation of content governance frameworks and approval processes, ensuring alignment with organisational policies and regulatory requirements.
- Collaborate with content teams, legal, risk, marketing, policy and product teams to ensure governance policies are practical and scalable.
- Design content workflows, ensuring all content meets compliance and regulatory standards collaborating with Content Compliance Producer and Governance Manager.
- Identify areas for process and platform improvement and help refine content governance procedures for better efficiency.
- Track risk and issues, escalating content-related compliance risks when necessary.
- Analyse governance data and prepare recommendations and reports that highlight trends and performance.
- Develop and deliver training and best practice guidance for content stakeholders.
- Stay informed on regulatory requirements and governance tools, supporting continuous uplift of capability.
- Partner closely with business initiative owners to develop a deep understanding of the challenges, pain points and areas of opportunity.

**About You?**

You’re someone who brings both structure and collaboration to everything you do. With a solid foundation in content, compliance, or digital governance, you're comfortable working across teams to guide content through structured approval processes. You value the importance of governance and are eager to build on your experience in a role that offers meaningful exposure, variety, and the chance to work with great people.

The key skills and experience required to be successful in this role are:

- A strong understanding of content governance, compliance, or quality assurance practices in a content-driven or regulated environment.
- Hands-on experience designing content approval workflows and governance processes.
- Deep understanding of content management systems (such as Sitecore) and workflow/approval tools.
- Excellent communication skills and confidence working with cross-functional stakeholders including legal, marketing, and product teams.
- High attention to detail and a structured, analytical mindset.
- Ability to manage multiple tasks and contribute to continuous improvement in a dynamic setting.
- A collaborative, proactive approach and a passion for digital content, content optimisation, and customer experience.

**What’s in it for you?**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be encouraged to innovate. You will be collaborating with various teams to deliver exceptional experiences. You will have the opportunity to further learn and develop with excellent internal development courses available and a supportive, career developm