Pre-assessment Officer

6 days ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 96439
**Department**: AR Customer Services Ops Customer Lending Retail
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Pre-Assessment Officer in our Home Loan Assessment Team, you’ll play a key role in helping to assist customers with their banking needs and helping to ensure that banking with ANZ is accessible, simple and easy.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent, Full time
**Role Location**: 833 Collins Street, Docklands VIC
Multiple roles available
What will your day look like?
**As an Pre-Assessment Officer, you are accountable for**:
Serving as a first point of contact into the Home Loan Assessment Process.
Performing preliminary checks and data entry of Home Loan Applications submitted by the Broker and Mobile Lending Channels
Ensuring accuracy and efficiency levels are achieved as per Service level agreements (SLA's)
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Demonstrable experience in Banking/ Financial services industry and a good understanding of the home loan products
High standards of analytical skills & eye for detail is a must
Proficient in use of Home Loan Systems including CAP/RLM/RLS
Customer Orientation skills with strong focus on customer service
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
04/06/2025, 11.59pm, (Melbourne Australia)

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