Service Desk Officer

**Work in an environment that offers**:

- A dynamic and growing health service that embraces new technologies
- An opportunity to work with a leading regional health service
- 5 weeks annual leave

**The Position**

**Position Title**: Service Desk Officer
**Salary per fortnight (exc. super)**: $2,247.80 - $2,568.00
**Hours per fortnight**: 76 or 80 _with an ADO every 4 weeks_
**Employment Status**: Ongoing Full Time

**Closing Date**:29/12/2024

The Service Desk Officer, reporting to the Support Services Manager, will be the first point of contact for all IT-related support requests, responsible for triaging, diagnosing, and resolving issues. Key responsibilities include handling a wide range of Service Desk activities within the IT Services Department, managing and owning incidents and service requests, and maintaining clear communication with stakeholders by providing regular updates. The role will also involve assisting with the documentation of solutions, as well as contributing to the development of policies, procedures, and other IT-related projects as needed.

**Working with Bendigo Health**

Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture.

Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community.

Our organisation is diverse, welcoming and committed to delivering our vision of Excellent Care. Every Person, Every Time.

Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.

We offer a fantastic range of benefits for our staff, including:

- Staff health and wellbeing programs
- Career development and education opportunities
- Generous salary packaging opportunities, to increase your take-home pay each fortnight
- Flexible Working Arrangements
- Use of staff gym and pool and access to other fitness facilities through fitness passport program

If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.

**Your New Division**

The Digital Services Division is charged with delivering technology solutions that deliver on our vision. As well as responsibility for the mainstream ICT services and support the division encompasses Research and Development, Innovation, ePR project, Project Management Office, Clinical Analytics and associated resources including the Chief Clinical Information Officers.

**Bendigo Region**

Bendigo is one of Victoria’s largest regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.

**Interested?**

We’d love to hear from you Please ensure that you attach a cover letter and an up-to-date copy of your resume.

Need more information? Please contact **Jason Leerson, Manager Support Services**on** (03) 5454 8470**for a confidential discussion.

**Diversity and Inclusion**

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.