Children and Family Services Manager

Full-time - Permanent
Sunshine, VIC
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the Role
The Children and Family Services (CAFS) Manager is responsible for providing operational management, program integration, implementation of evidence-based programs, and sector reform across a suite of programs across Victoria. The role ensures high quality, innovative practice in line with the organisation’s strategic initiatives and drives the delivery of targeted services, to improve outcomes for vulnerable children, youth, families and individuals across the Western and Northern metropolitan areas of Melbourne.
The CAFS Manager oversees the teams across the family violence (therapeutic recovery and PUV response interventions) and family services (Integrated Family Services and Family Preservation and Reunification Response) programs, providing high quality service delivery and performance whilst working closely with the wider organisation to deliver on the Mission, Vision and Values of Baptcare.
The role is a senior leadership role within the Community Services Victoria team and will participate in strategic planning, knowledge management and reform implementation within the portfolio. The CAFS Manager is responsible for positively contributing to the overall effectiveness of the team. This role will have an additional impact through participation in stakeholder relationships, alliances, sector platforms and partnerships, promoting a business to government operations in service delivery. The role reports directly to the Operations Manager - Community Services Victoria, and indirectly to the General Manager - Community Services
About You
You are passionate about continuing to grow your career in the Family and Community Services space coming from a leadership role. Solutions focused and up for making a difference, you align your approach to strategy to achieve organisational and divisional goals.
**You will ideally bring the following**:
Tertiary Qualifications in Social Work, Psychology, Counselling, or other relevant Human Services qualification and/or experience
Experience in people management and leadership, with a minimum of 3 years managing a large team within the sector
Key Selection Criteria
A sophisticated understanding of the complexity of Child protection, out of home care, family violence and the family support services system and the issues involved in providing services to statutory clients
Demonstrated ability to foster learning, inquiry and innovation
Demonstrated evidence-informed understanding of child development and the impact of trauma and violence on adults, children and young people
Proficient people manager, including ability to supervise, coach and develop staff - Strong strategic leadership and employee management skills to lead, mentor and develop programs and teams to deliver on strategic objectives
Strong commercial acumen and business development skills
Demonstrated understanding of evidence informed/based programs and service implementation
Ability to adjust to constantly changing situations while maintaining focus on delivery and follow-through
Strategic, politically astute, with a good understanding of key external organisations, how they operate and make decisions
Knowledge of, and experience in working within a funding environment
High level of self-awareness and resilience and the ability to manage multiple demands and prioritise accordingly
Strong computer skills and use of full suite of Microsoft office
Strong analytical and conceptual thinking skills; able to understand complex issues and translate them into simple, workable actions and plans
Ability to think strategically, work creatively, effectively and in an innovative manner
Ability to adapt to changing environments while maintaining and promoting client-centred practices
Highly developed skills in the ability to diagnose needs, trends and opportunities and subsequently design and implement changes that strengthen program and client outcomes
Commitment to quality service provision and ongoing continuous quality improvement activities
Demonstrated initiative and accountability to take a self-starting approach to leadership, management, and maintaining responsibility for own actions
Stakeholder management and the ability to coach on the building of strong, credible relationships with local movements and networks, govern