Transport Allocator

Company Description
**About Us**

Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every corner by road or rail, or simply delivering gifts to friends and family, we connect people, communities, and businesses across Australia and New Zealand.

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

**Job Description**:
**About the Role**

As part of our same day Courier department located at Rosehill, you will be responsible for optimising the productivity of the courier fleet, allocation of ad-hoc courier services on your channel to ensure that we meet our customer's expectation of Quality service, meet individual job delivery time expectations, resolving driver issues and communicate in a timely manner with contact centre operators as required.

**Primary Duties & Responsibilities**:

- ** Despatch -** Responsible for the timely allocation of same day metropolitan courier pick-ups through computerised despatch system to our sub contractor delivery partners.
- ** Follow up -** Ensure delivery partners are maintaining service standards and operational procedures, and that delivery partners are achieving expected daily earnings.
- ** Communication **with delivery partners
- Timely communication and job issue resolution with our sub contractor delivery partners.
- ** Communication **with our call centre team members - provide timely feedback concerning job delays or issues to enable timely resolution.
- ** On Time job delivery performance** - Monitor individual jobs to ensure on time delivery performance.
- ** Reporting** - Achieve daily DIFOT performance targets to meet customer service levels.

**Qualifications**:
**About you**

An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.
- Previous transport allocation experience is essential, preferably in a same day courier environment.
- Ability to work in fast paced environment.
- An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.
- MS Excel & Word at Intermediate level
- Excellent communication skills
- Industry experience in local direct delivery, working with contract carriers and taxi trucks
- Demonstrated ability to multi-task and self-organise in a fast-moving environment

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It’s never been a more exciting time to join our team as we take the next step in our journey.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.