Patient Billing Coordinator

1 week ago

Adelaide CBD, Australia AusHealth Full time

**Be part of a National Company with offices in QLD, SA, NT and VIC**:

- ** Join our professional and supportive team**:

- ** Great opportunity to build your career within the Health Industry**

**Who are we?**

AusHealth Hospitals represents a cultivated passion for leading billing resolutions and revenue recovery through our focus on technology and best practices for the health care industry.

AusHealth Hospitals began its journey in 1985. Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance services nationally. Our delivery model is tailored to each individual client partnering from when a patient first presents to recovering aged debts and everything in between.

**How will you contribute?**

We are seeking for a self-motivated and pro-active individual to join our team based at our office in Underdale SA.

Managing a portfolio of business and individual accounts, you will:

- Be the first point of contact for clients and patients
- Work with patients to achieve resolutions and recover outstanding debts
- Negotiate and implement payment arrangements
- Visit patients at the hospital
- Provide exception customer service through building and maintaining effective relationships

**What will your day to day look like?**

Your responsibilities include but are not limited to the following:

- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)
- Undertaking inbound and outbound calls as well as meeting with patients at the hospital
- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner
- Assisting with the resolution of account queries for patients and Health funds
- Investigating and managing reasons for arrears including financial hardship
- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to

**What you’ll bring**

To be successful in this role, you will have:

- Previous Health Fund Inpatient billing or debt recovery experience is desirable (not essential)
- Excellent customer service, communication and interpersonal skills
- Ability to work collaboratively with a muti-disciplinary team
- Ability to problem solve and negotiate
- High level of accuracy and attention to detail
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship
- Intermediate Microsoft Excel skills
- A second language or Certificate III in Mercantile Agents will be highly regarded

**Why you want to work for us**
- Support for your success including on-the-job training
- An attractive renumeration package
- Industry leading training and personal development
- Support to attain a certificate in Financial Services (Mercantile Agents)
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes

Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

**No Agencies or Agency representations thank you.

  • Patient Billing Coordinator

    2 days ago

    Adelaide, South Australia beBeeAccount Full time $72,000 - $84,000

    Role SummaryThe role of a Patient Accounts Officer is to manage patient accounts across multiple disciplines, ensuring seamless billing processes and effective communication with patients and clinicians.Manage creation and issue of patient estimates, generation of invoices, receipting and debt collection in line with Debtors Management policy &...

  • Patient Billing Officer

    2 weeks ago

    Adelaide Region SA, Australia St Andrew’s Hospital Full time

    **New Opportunity**: We are seeking a highly motivated and customer service focused Patient Billing Officer to join our Billing Team on a 6 month fixed-term full-time basis. This role supports the Patient Billing Manager by continually raising invoices, receipting monies and following up payment of accounts to ensure debtors are constantly being updated and...

  • Patient Billing

    3 days ago

    Greater Adelaide SA, Australia St Andrew’s Hospital Full time

    **Do you have strong analytical skills, high attention to detail? Are you passionate about contributing to the healthcare sector? We want to hear from you.** - **Full Time permanent role Monday - Friday.**: - **Hours vary from 7.30am - 6.00pm as per requirement of department**: - **Join a team that fosters compassion, values dedication and offers...

  • GP | Mixed Billing | 70 of Billings | Patient Demand

    2 weeks ago

    SA - Adelaide - Central Adelaide, Australia HealthcareLink Full time

    About the Role and Practice You are invited to join a modern, multi-award winning practice established in one of SA's fastest growing regions near excellent primary, secondary and tertiary education institutions. General medical services offered here include occupational health, childhood vaccinations, reproductive health, family planning, chronic disease...

  • Patient Services Officer

    2 days ago

    Adelaide, South Australia Genesiscare Usa Inc. Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world .Care to join the team?As the Patient Services Officer, you will be responsible for providing administrative and general support to staff, patients and clinicians to ensure that a high...

  • Patient Services Officer

    4 weeks ago

    Adelaide, South Australia GenesisCare USA Inc. Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world .Care to join the team?As the Patient Services Officer, you will be responsible for providing administrative and general support to staff, patients and clinicians to ensure that a high...

  • Patient Services Officer

    4 weeks ago

    Adelaide, South Australia GenesisCare USA Inc. Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world .Care to join the team?As the Patient Services Officer, you will be responsible for providing administrative and general support to staff, patients and clinicians to ensure that a high...

  • Patient Services Officer

    7 days ago

    Adelaide, Australia GenesisCare Full time $60,000 - $80,000 per year

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Care to join the team?As the Patient Services Officer, you will be responsible for providing administrative and general support to staff, patients and clinicians to ensure that a high...

  • Billing Assistant

    2 days ago

    Adelaide, Australia Perigon Group Full time

    Immediate Start - Supportive and friendly work environment - Great social culture Our client is a large Australian Corporate law firm with offices in Adelaide, Sydney, Melbourne, Brisbane, Perth and Canberra. They are currently looking for a Billing Assistant to join their Adelaide team on a full time, permanent basis. **The Role**: We are seeking a...

  • Procedural Ledger Billing Officer

    1 week ago

    Greater Adelaide SA, Australia St Andrew’s Hospital Full time

    **Discover the St Andrew's Difference** **Why St Andrew's?** Discover a fulfilling career at St Andrew's leading standalone private hospital renowned for exceptional patient care. As a close-knit community, we value connections, accessible leadership, and active volunteerism. Our core values - caring for others, working together, and delivering excellence -...