Program Administrator

8 hours ago

Coolum Beach, Australia Givex Full time

The Givex Program Administration & Control (PAC) Team is responsible for liaising with our clients, providing administrative support and maintaining the accuracy of their data. All tasks managed by our Program Administrators are critical and are time & date sensitive, driven by the client's deadlines.

If you are deadline driven and an efficient individual who enjoys routine duties, processes and challenges, then you are a perfect fit for this team.

**Role & Responsibilities**:

- Work directly with major clients to support management of ongoing programs. This includes: order vetting, order processing, script checking, client implementation/boarding, ACH management (automated funds transfer, funds settlement and banking updates), franchisee administration, card fulfillment, third party coordination and escalated technical support
- Work closely with the internal Givex operations teams: Product Development, Accounting, Sales, Quality Assurance and Client Services
- Take direction from different Product Development Managers on ongoing projects. PAC Team members are part of our virtual teams and execute assigned tasks to support our clients
- Support the card production life cycle, from receiving the order, number generation to fulfilling the cards in a timely manner
- Learn the scope of existing products and practices to proactively assess the impact of any problems that may arise with the standardized processes
- Participate in user acceptance testing and live/real time system cut over processes
- Ongoing manual intervention, monitoring, control, troubleshooting, problem analysis, and administrative table updates
- Coordinate with external vendors and partners (banks, fulfillment organizations, card production manufacturers, etc.) to escalate and resolve issues that arise in any of the routine processes
- Work independently managing multiple tasks and assigned duties
- Utilize checks and validations to ensure all settlement outputs are generated as expected
- Work with other teams to ensure all bases of a project are covered, from design, programming to billing & finance (including sales support)

**Required Knowledge, Skills & Abilities****:

- 2-4 years of Account Management experience
- Excellent time management skills and ability to prioritize tasks
- Ability to work well independently and under pressure within a web-based environment
- Previous experience in restaurants with knowledge of POS systems is considered an asset
- Previous administrator, bookkeeping experience is considered an asset
- Energetic and driven with a strong sense of urgency
- Relentless attention to detail, accuracy and functionality
- Excellent communication skills, both written and verbal
- Previous experience interfacing with large clients and/or vendors
- Analytical, client-oriented and comfortable with routine tasks
- Advanced computer skills in MS Office products (Word, Excel, Outlook, etc)
- Adaptable to change with a strong desire to learn

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