Patient Services Clerk

Location: Western Region | Ballarat

Job type: Part time

Organisation: Grampians Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 17266

**Patient Services Clerk**
**Permament Part Time**
**21.5 hours per fortnight**
**HS1**
**$29.57 per hour**

**About Grampians Health**

Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing workforce and community needs, for the long term.

This partnership follows years of strong collaboration and close partnerships between the four health services. Together, we will deliver better healthcare, enhance services and advance careers, closer to home, now and into the future.

A career with Grampians Health means you are connected and are part of a team providing quality healthcare to rural and regional communities. Our communities are diverse, as is our workforce, with expert clinical staff from across the world choosing to live and work in our beautiful region.

Grampians Health provides acute, maternity, mental health, allied health, aged care, administration and support services. This means your career will be as diverse and rewarding as you strive to be.

**About the role**

Patient Services currently has an opportunity for a highly motivated individual to join our teamThis position is responsible for processing of emergency attendances and emergency and elective admissions to Grampians Health Ballarat. It includes reception, patient registration, capture of patient movements and insurance data and supporting the patient journey administratively.

The role calls for applicants with a high degree of flexibility, attention to detail and willingness to learn. Strong communication and interpersonal skills and the ability to work well within a team are also required. Good computer and time management skills are essential and the ability to work under pressure in a fast-paced environment.

The successful applicant will have ability to work across 24/7 rotating roster including ED reception, Admissions and Private Patient Liaison and Flexibility to accept additional shifts to cover unplanned and planned leave.

**Key Responsibilities**
- Adhere to relevant departmental and organizational policies, procedures, and processes.
- Process inquiries and telephone requests, ensuring timely and appropriate action.
- Ensure accurate and efficient input of patient information into IBA webPAS.
- Confirm and update all demographic data on patient presentation.
- Capture patient movements, including ED presentation, admission, transfer, and discharge, in real time.
- Maintain strict patient confidentiality in all aspects of your work, complying with GH Privacy Policy.
- Demonstrate competency in using hospital systems, including IBA, BOSSnet, and Microsoft Office.
- Develop and maintain knowledge of patient claim types, including Medicare, private health insurance, compensable, DVA, NDIS, and overseas.
- Accept payments and provide quotes when necessary.

**Skills & Experience**
- Excellent customer service skills.
- Attention to detail in data capture.
- Strong team player, able to provide support and encouragement to peers.
- Ability to adapt to change and embrace new opportunities.
- Minimum typing speed of 40 words per minute.

**Grampians Health Culture & Benefits**

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
- Flexible work arrangements and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Discounted on-site parking
- Access to discounted health club membership
- Staff rewards and recognition programs

**Ballarat Region**
- Ballarat is the largest centre in Western Victoria and the states fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes.

**How to apply**

Click **APPLY** or contact John Bourke, Manager of Patient Services on 0419 548 635 for a confidential discussion.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.
- Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people._