Online Supervisor

5 days ago

Clayton, Australia Petbarn Full time

Petbarn, Australasia's leading pet specialty retailer, has over 150 locations throughout Australia and New Zealand. For over 30 years, customers have come to Petbarn for exceptional products, outstanding service, the best advice and an experience second to none We have exciting career opportunities for people with the right stuff, and who love pets
- Training, role modelling and supporting service excellence within the online team to consistently exceed the expectations of our customers
- Supporting, coaching and empowering the online team to achieve KPI's
- Quickly and accurately processing online orders
- Maintaining a clean and great looking store
- Keeping merchandise organised and accessible
- Helping to drive sales by pulling merchandise quickly and accurately
- Packaging and shipping merchandise to customers effectively and within a timely manner
- Loading/unloading trucks and performing heavy lifting.
- real customer service focus with an ability to wow our customers
- good leadership skills with the ability to drive and motivate the team to deliver KPI's and great customer service
- the ability to communicate to all levels with ease
- composure under stress and pressure
- a determination to succeed
- great organisation skills
- at least 3 years experience working with a high volume, disciplined retailer
- commitment to the care of pets

You must be reliable, determined to meet high standards, willing to be flexible regarding working days and hours and able to work unsupervised. You must be able to work on weekends.

As part of your responsibilities, you may be required to lift heavy items (e.g., bags of dogfood).

We are looking for people who want to grow with the business and who are determined to work with a team to achieve results Pet experience/knowledge is a plus.

We're looking for motivated and talented people who enjoy what they do and thrive in a sales environment. If you share our love for the pet parents we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career.

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