Bookings and Allocation

2 weeks ago

Murarrie, Australia Harrison Human Resources Full time

Great Fast Paced Team
- Market Leader in the Constructions Industry
- Murrarie - Parking onsite

**About us**

Eagle Alliance operates across Southeast Queensland with a workforce of over 200 operators providing earthmoving services to Government and the Construction Industry. They are a long-standing family owned and operated business with a team that is dedicated to providing the best possible service.

Eagle Alliance are a market leader and committed to getting the job done safely and in a timely manner. They cater to all earthmoving needs including drainage, civil works, site cleans, bulk excavations, under house digs, trenching, landscaping, demolition, and pool digs.

**About the job**

The role of Allocator is part of the fast-paced Allocations Team dedicating to allocating all customer bookings for the timely completion of jobs, within agreed cost and timeframes. Responsibilities include:

- Receive bookings taken over the phone and add them to the system
- Review allocations on a daily basis to ensure the right jobs have been allocated to the right subcontractors
- Reallocate bookings where work has been delayed due to weather or other issues.
- Coordinate customer and subcontractor expectations in relation to delayed or reallocated work
- Work with accounts and processing
- Follow up on damages claims on work

**About You**

To be successful and enjoy the position of Allocator you will have:

- Experience in a customer service role in a fast pace environment
- Administration or call centre experience, managing high call volumes
- Demonstrated customer service skills
- Work efficiently, with very accurate attention to detail
- Self-motivated with excellent time management skills
- Confidently investigates issues and solves problems
- Manages multiple tasks at once, flexibility to switch tasks easily
- Communication and interpersonal skills for liaising with internal teams, customers and subcontractors
- Bring a good sense of humour and positive attitude to work each day

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**What we offer**
- Competitive remuneration package including on-site parking, mobile phone and laptop
- Great team with a high-performance workplace culture
- Critical role to business success

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