Support Coordinator

Reports to (Title) Managing Director Pauline Luchetta
2. Purpose
As a Support Coordinator you will provide varying levels of coordination and transition supports
for children, young people and adults.
3. Key Responsibilities
Service Delivery
- Manage your own time, set priorities, plan and organise your own quality work to achieve

specific objectives.
- High level knowledge and skills in coordination of supports (case management) to assist

people with a disability in their community or in their home.
- Excellent Understanding of the Disability Act 2006 and understanding of the policies and

procedures generally associated with the provision of Disability Support Services.
- Identify potential crisis situations and proactively manage and coordinate with mínimal

support from manager.
- Understand the different levels of Support Coordination with each individual you support

(Support Connection, Coordination of Supports, Plan Management and Life/Transition
Planning).
- Work within the funding levels associated with each client (continually track and monitor

billable hours)
- Takes responsibility for own work outcomes and assists others to understand role and

Responsibilities.
- Continually gather and document relevant information about clients from other services

for the development of evidence-based reports and updates.
Capacity Building
- Empower clients to exercise choice and control to access a range of formal and

informal mainstream and community-based support, by identifying opportunities
for innovative service delivery.
- Continually seek opportunities to build the capacity of clients and their families

enabling greater levels of independence.
- Develop and strengthen an individual’s formal and informal supports
- Actively participate in the development, implementation, monitoring, regular

**review and reporting of client’s programs whilst considering**:

- Determine client / community risk and prepare assessments.
- Review client records and maintain an understanding of their individual
needs and support requirements.
- Review client goals and measure individual progress and document
outcomes with clients and their supports.
Information Management and Communication
- Proficient in the operation and use IT systems to keep up to date with

organisational information and communication about work related issues.
- Maintain up to date accurate and comprehensive client records and

documentation within the IT system.
- Model and actively engage in building an organisation that strives for excellence in

organisational culture.
- Interface with NDIS IT systems.
- Attendance and contribution to meetings, scheduled workshops and training

opportunities.
- Access and confirm client activities/schedules.
- Keep updated on relevant community connection opportunities for clients.

Organisational
- Employees at this level will be required to provide expert advice and support to

less experienced team members.
- Employees are required to set priorities, plan and organise their own work and

potentially that of lower classified staff and establish the most appropriate
operational methods for the organisation.
- Identification of specific or desired performance outcomes and deliver work plan

goals.
- Ensure that management are immediately informed of any client and/or staff

issues that arise and ensure appropriate reporting mechanisms have been
followed.
- Undertake responsibility of highly complex clients, including planning,

coordination, implementation and administration.
- Set priorities and monitor work flow in the areas of responsibility.
- Develop, plan and supervise the implantation of educational and developmental

Programs.
4. Core Responsibilities
- Liaise and work collaboratively with management to establish a mutual goal of

coordinating service delivery and developing effective linkages relevant to the
achievement of the individuals NDIS goals.
- Ability to work effectively in a multi
- disciplinary team and work with services in the

coordination of a participant’s plan.
- Coordinate external meetings with clients, significant others and providers and follow up

any outstanding actions in a timely manner.
- Develop and establish effective professional working relationships with funders and

community organisations (mainstream and disability) that enable the delivery of client
outcomes.
- Contribute knowledge in establishing procedures in the appropriate work-related field.
- Provide specialist expertise or advice in their relevant discipline and support the training

focus of others within team.
- Work within the guidelines of the National Disability Insurance Scheme.
- Understand and abide by the Code of Conduct and policies and procedures associated

with The Cassidy Crew.
- Report to The Cassidy Crew Director

5. Key Relationships
This role has responsibility for developing/maintaining relationships with the following:

- Clients
- Employer
- Colleagues
- Cassidy Crew staff

6. Comp