Customer Service Officer

1 week ago

Corio, Australia AMA Group Non-Drive Full time

Permanent position, Monday to Friday
- Close to public transport, easy to reach.
- Join a welcoming team and great culture

Winter & Taylor, Corio is a large spacious workshop with modern facilities and are fully equipped with all the latest in repair technology including Car-O-Liner systems and five spray booths.

Our solid team of 30 work together and support each other to provide the highest quality repairs for our customers. There is plenty of free street parking available and we are in an easy to reach location from the Geelong city centre. Close to V/line train station and Geelong bus route system. Easy access to Melbourne’s Western Suburbs and celebrate our success with monthly lunches.

Winter & Taylor is proud to be a multicultural and gender respectful to all it’s staff and customers.

**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join our team at Winter & Taylor, Corio

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

Permanent position. Monday to Friday. 40 hours per week

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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