Ltip Claims Assessor

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:
To proactively manage a portfolio of income protection claims in accordance with policy terms and conditions and, where appropriate, the Insurance Contracts Act and other relevant legislation, ensuring that the client is given a fair assessment without compromising AIA Australia’s reputation and brand in any way.

To do this successfully you will:

- Provide support to the team through the management of a high volume of low-risk income protection claims (reviewed and assigned by the Team Leader prior to allocation), processing payments and providing regular status updates to members
- Ensure that members are paid the appropriate rate and within set timeframes
- Ensure all claims are reviewed and strategy signed off by a Senior Assessor every 3 months
- Engage with appropriate parties such as Senior Assessors or rehabilitation to ensure sustainable return to work outcomes are facilitated and expected recovery times are understood
- Ensure Data Integrity is maintained in the claims system and that agreed individual processing Turn Around Times (TAT) are met or exceeded.
- Ensure that the quality, including presentation, accuracy and detail of ongoing claims assessment meets or exceeds the business unit minimum performance standards.
- Previous administration or claims assessing experience in a general or life insurance environment
- Knowledge of Business Rules, claims theory and practice, and awareness of claims practices and developments in the marketplace is preferred, along with product knowledge, including terms and conditions.
- Working knowledge of the Insurance Contracts Act and other relevant legislation, FOS and SCT preferred but not essential.
- Ability to consistently build and maintain good, positive relationships with members, clients and other key stakeholders
- Ability to understand the importance of and then provide an excellent customer/client experience.
- Ability to listen with understanding and empathy, and identify useful information
- Ability to liaise with a broad range of people internally and externally whether in person, by phone or in writing, including obtaining and then sharing complex or technical information in an accessible manner.
- Ability to identify key issues and proactively find solutions.
- Ability to manage self in order to deliver to agreed outcomes and timelines.
- Ability to identify and use available data and resources to make appropriate decisions or recommendations.
- Numerical capability.
- PC skills, including Microsoft Office.

Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world’s leading science-backed wellbeing programme - we’ve started a movement to make Australia the healthiest, best protected nation in the world.

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.

AIA is different. Are you?

Recruitment Agencies: Our Talent team does not require any recruitment agency support.