Inside Sales Manager

**Our Organisation**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about

**Your Function**
As an **Inside Sales Manager** within the Tech Solutions Sales team - the fastest growing Global Business Unit inside DLL - you will be responsible for driving incremental new business to DLL by both Relationship Management and Business Development activities. The role will be directly responsible for key designated accounts with a shared sales target, supporting some of the largest global and local players in the Technology industry, overseen by designated Senior Business Development Managers. You will be required to work closely with the Senior Business Development Managers, and representatives of designated partners and resellers and their end-user customers as applicable. The role will also be a key liaison on these accounts with internal departments of DLL including Business Support, Credit, Settlements, Customer Service, Collections, Finance and Asset Management. Typical KPIs will include new business volume, margin and other income, partner satisfaction targets, call activity targets, and compliance.

**Key day-to-day responsibilities will include the following**:

- Develop and grow existing partnerships through proactive relationship management. Increase new business volume and DLL share of partner business, through new business initiatives, providing high-level service on in-flight deals, and problem solving and process improvements.
- Support new partner onboarding and training, covering finance product information, explaining DLL’s value proposition to new partner sales representatives and their customers, providing guidance on the end-to-end transaction origination process, and other information to develop successful partnerships.
- Continuously monitor and follow-up on leads in the pipeline with existing partners, and customers, including end-ofterm refresh and upgrade opportunities.
- Handle first-line escalation for designated partner and customer non-standard enquiries, including pricing, changes in Terms & Conditions, priority deal management and settlement exceptions. Also, act as first-line support for partner and customer queries on other matters including the customer asset portal.
- Provide cover for Senior Business Development Managers during leave periods.
- Signal sales opportunities for follow up by the Sales team and Country Sales Manager for new partner acquisition.

**Essentials**
- Self-starter, able to self-motivate and work autonomously
- Positive, can-do attitude essential
- Excellent communication skills - verbal & written
- High attention to detail, and a strong compliance focus
- Deadline driven, with excellent time management skills
- Able to work in a very fast-paced environment and with an adaptive approach
- High level of interpersonal skills, including an ability to develop close relationships at all levels, and across new referral partners, existing partner contacts, and with customers and DLL internal stakeholders.
- Demonstrated experience in identifying customer needs, and going above and beyond in delivering solutions that exceed expectations.
- A growth mindset, with proven ability to constantly improve oneself.
- Minimum 5 year experience in a comparative inside sales or account management role in Financial Services (preferred) and / or Technology industry experience.
- Prior exposure to digital delivery systems and tools to drive efficiencies and the best customer experience.

Ready to work for a company that is Partnering for a Better World

**We Offer**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each o