Network Services

7 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Network Services & Operations Officer**

**Clerk Grade: 7/8, base salary starting at $106,025 - $117,363 plus superannuation and leave loading**
**Employment Type: Up to 6-months, full-time opportunity**
**Location: Hybrid -Sydney CBD, 2 days per week office attendance**

**About the role**:
You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

**Your day to day**:
**The role is responsible for supporting the Technology Operations team within NSWTA. This team oversees the operation and management of the PSN 24/7.

**To be successful in this role**:

- Demonstrated ability to meet strict deadlines, organise and prioritise high-volume workloads.
- Extensive knowledge and previous experience using SAP, TRIM, and Power BI
- Experience in financial management and auditing of critical infrastructure projects
- Excellent communication skills and superior customer service skills, with the ability to liaise effectively with a diverse range of people while maintaining confidentiality and exercising discretion.
- Strong analytical and conceptual skills including the ability to analyse and interpret network operations information from different sources to proactively identify issues and formulate strategies to address them.
- Provide financial and administrative support services to ensure financial data captured is of the highest quality and to facilitate effective operations that meets the needs of NSWTA
- Assisting with the development, implementation and maintenance of the budget and financial reporting functions.

**Essential criteria**:

- Project management experience will be highly regarded
- Experience in financial and/or business management support role with demonstrated commitment to the provision of high-level quality and customer focused services.
- Proven business acumen and understanding of financial concepts and procedures
- Demonstrated experience in the use of Microsoft packages such as Excel, Access, Word and PowerPoint
- Proven problem-solving and analytical skills including the ability to analyse and interpret complex information from numerous sources, prepare reports and deal with challenges creatively.
- Australian citizenship with the successful applicant having or being able to attain and maintain a baseline security clearance

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

**Closing Date: Tuesday, 10th June 2025 at 9:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**:
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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