Station Assistant

**Station Assistant, Ballarat**
- A great entry level role into V/Line
- Free Myki
- Maintain and uphold the presentation of Ballarat Station

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

**About the role**

As the Station Assistant, you are integral to the success of V/Line’s Operational Group.

This is a great entry level role into V/Line where you will maintain the delivery of service to customers ensuring the provision of best possible train and coach services to V/Line passengers.

Key accountabilities include:

- Assisting in the overall presentation and cleaning of the station
- Oversee and ensure the safe operation of the coach interchange
- Passenger assistance
- Handling of lost property
- Regular inspection of the station to ensure standards are being maintained
- The role may include helping passengers with luggage, this may or may not include using a motorised device if suitably qualified

**About you**
You're a dependable team player who thrives in dynamic environments, always ready to adapt and lend a hand. With a strong focus on safety and a passion for delivering exceptional customer service, you bring resilience, flexibility, and a can-do attitude to every shift. Your reliability and commitment make you an asset to any team, especially when the pressure is on and the standards are high.
- Completion of secondary school education (minimum Year 10) with experience in customer service or an equivalent combination of relevant experience and education / training
- Previous experience in customer service roles
- First Aid - Level 2 may be required
- Commitment to customer service
- Team focus
- Problem solver with strong communication skills
- If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
- Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

**Why V/Line**

In addition to free myki travel, we offer:

- Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023