Medical Receptionist

5 days ago

Craigieburn, Australia I-MED Full time

Are you ready to be the friendly face that greets patients, schedules appointments, and ensures our clinic runs smoothly? We're thrilled to offer you the chance to make a difference in healthcare. As a Medical Receptionist, you'll be at the heart of our patient experience, creating a warm and welcoming environment.

We currently seeking a** Medical Receptionist **to join the team on a** Full-time 12-month contract**, working rotating shifts, Monday to Friday between 8am and 5pm. This role will be working across the complex booking calls and the front desk. You will be rostered to work across our Epping, Coolaroo and Craigieburn clinics.

**About Us**:
I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.

**Role Overview**:
**As a Medical Receptionist, Working a mixture of Front Desk Reception Duties and Back Office Contact Centre work.**

**Your responsibilities will include**:

- Patient Interaction:

- Greet patients and other callers professionally and courteously.
- Assist patients with appointment scheduling.
- Administrative Tasks:

- Manage medical records confidentially and efficiently.
- Process patient payments (cash, Eftpos, direct billing).
- Invoice Medicare, Private Health Funds, TAC, DVA and Workcover.
- Maintain a tidy reception waiting area.
- Collaboration:

- Work autonomously and as part of a team.
- Communicate with referring doctors and hospital staff courteously.
- Fill in the roster when staff are on annual or sick leave.
- Ensure accurate storage and retrieval of patient and practice records.
- Confidentiality:

- Maintain patient personal and financial information confidentiality.
- Complete recalls and follow privacy protocols.

**Qualifications and Skills**:

- Previous medical receptionist and call centre experience (highly desirable but not essential)
- Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations
- Ability to work in a fast-paced environment
- Customer service experience
- You'll be flexible working autonomously and in a team environment

**Life at I-MED Radiology**

Competitive remuneration corresponding with experience

Comprehensive induction training and ongoing development

Opportunity for career growth and professional progression

‍‍ To be part of a fun & dedicated team that celebrates wins and successes

Commitment to your health and well-being, including access to employee assistance program

**Diversity and Inclusion**

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

**Next Steps...**

Join our team and be part of something meaningful

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