Workforce Planner

3 days ago

Dandenong, Australia Serco Full time

**Workforce Planner**

**Serco is a place where you can grow**

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

- Opportunities for professional growth and development
- Supportive work environment with trusted leadership
- Flexible working options to support work-life balance
- Access to a range of health and wellbeing programs
- Long-term, secure employment with a global company

**Make an impact at Serco**

Working within our Contact Centre environment, you will play a key role in ensuring the right people are in the right place at the right time. As a **Workforce Planner**, your responsibilities will include:

- Building and maintaining accurate rosters and schedules
- Forecasting demand to align resources with service delivery requirements
- Monitoring real-time operations and adjusting plans to maintain service levels
- Analysing data to provide insights and recommendations
- Supporting continuous improvement of workforce management processes
- Working closely with stakeholders to balance business needs and employee satisfaction

**Serco is a place for you**

To be successful in this role you’ll have:

- Experience in workforce planning or scheduling in a customer-focused environment
- Strong analytical and problem-solving skills with excellent attention to detail
- Advanced Excel skills (SQL/VBA desirable)
- Experience with Workforce Management software and CRM systems
- Strong verbal and written communication skills
- Ability to thrive in a fast-paced environment with competing priorities

At Serco, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you will enjoy flexible working options and long-term opportunities with a global company.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

**Impact a better future at Serco.

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