Technology Specialist

**Employment Type**: Temporary Full Time up to June 2026 with potential availability of ongoing employment
**Position Classification**: Health Manager Level 1
**Remuneration**: $84,436.00 - $112,331.00 per annum plus superannuation
**Hours Per Week**: 38
**Requisition ID**: REQ572486

**Location**:Sydney

**Applications close**:1st June 2025 - 11:59pm

**About the opportunity**

We operate more than 60 laboratories and around 200 collection centres across NSW and conduct over 60 million tests per annum. Our network of pathologists are supported by scientists, technicians and support staff who quickly and accurately assess samples so clinical teams can make the best possible treatment decisions for patients. We encourage our staff to be involved in research and innovation opportunities to help create safer, healthier communities. Our Forensic & Analytical Science Service provides independent, objective analysis to the NSW criminal and coronial justice system.

Being part of NSW Health Pathology means you're helping create better health and justice systems every day.

**What we can offer you**
- Accrued Days Off in addition to Annual Leave
- Generous salary packaging options and other fringe benefits
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training with RTO My Health Learning

**What you'll be doing**
- Serve as the first point of contact for customers seeking assistance with desktop hardware. This may include the installation of software
- Perform remote troubleshooting to resolve problems through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Pass on any feedback or suggestions by customers or other contributors to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Demonstrated previous experience in providing Help Desk and/or desktop hardware support
- Familiarity with basic networking protocols and principles
- High level written and verbal communication and interpersonal skills, able to explain and recommend solutions to non-technical people
- Demonstrated ability and desire to work in a team environment
- Demonstrated ability to create and maintain accurate and up to date documentation

**Need more information?**

**New to NSW Health Pathology?**

**Talent Pool**

**Our Commitment to Diversity and Inclusion**

NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.