Category Assistant

**What we're like**

BIG W's best and most valued asset is its team of 22,000 passionate people in Australia and Asia. We believe the most vital ingredient to driving our business success is our people and we aim to empower every individual to make a positive contribution, extend career skills and ultimately maximise their potential.

Exciting opportunity to contribute to the overall business VOC
Work alongside a market leading team drawing on global experience
Think BIG and join one of Australia's most iconic brands

**Category Assistant**

Are you looking to build your buying career within Australia’s largest retailer?
Do you love admin, spreadsheets, data & variety?
Do you have a degree/ diploma, or studying towards a relevant field (e.g. Business, Marketing, Finance/Commerce)?

**About
We can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. We're a team that is there for each other. By working alongside people you can learn from, you'll grow and develop in a fun, supportive environment.

In this highly regarded role, as a Category Assistant, you will be the first point of contact in the team for all vendor and supplier enquiries, you will manage customer complaints and be the 'go-to' person for any enquiries relating to your category within the team.

You will be highly organised, have exceptional attention to detail, outstanding written and verbal communication skills and seeking an opportunity to start/ develop a career within Buying. Here’s a sample of how you will spend your time in this role:

- Action customer complaints on time (weekly outstanding customer complaints report)
- Complete SAP processes and workflows for new lines and amendments
- Ensure administration from reviews is completed accurately within set timeframes
- Support the team with administration including archiving/ data entry
- Ensure quality and clarity of communication with stores, vendors and employees
- Follow QC/QA guidelines in line with policy (category specific)
- Adherence to Policies, Procedures, Timelines & Administrative requirements
- Ensure all food safety issues are escalated in a timely manner
- Identify customers trends and share insights/findings with wider team
- Influence internal business partners (Commercial Marketing, Supply Chain and BSS) to deliver outcomes
- Identify key promotions on weekly basis

**What's in it for you:
- Opportunity to grow and develop your Buying career
- 5% Discount at our Supermarkets plus additional 5% on own brands
- 10% Discount at Big W, 5% Discount at BWS, 10% Discount on Woolies Insurance
- Discount at our online businesses including Pet Culture & Healthy Life
- Health Insurance discounts, access to a wide range of financial & health and wellbeing services
- Health & Lifestyle benefits including discounts to a wide range of attractions, travel & events
- Salary sacrificing options, Parental leave benefits & more

**We’re looking for our next superstar with the following skills/ experience:
- Effective written and verbal communication skills
- Computer literate
- Knowledge of retail trends and market activity
- SAP knowledge
- Excellent Organisation skills
- Experience in Supermarkets highly regarded
- Ideally degree/ diploma qualified, or studying towards relevant field (e.g. Business, Marketing, Finance/Commerce).

**We do currently have mulitiple Category Assistant opportunites within our BIG W commercial team across a number of different categories
**Joining the Group
As part of the wider Woolworths Group, we care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. BIG W is not responsible for any fees related to unsolicited resumes.