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Conversation Designer

2 weeks ago

Sydney, Australia WooliesX Full time

**Conversation Designer**
- Join a customer centric technology business, at the heart of Australia’s largest retailer
- Craft experiences for our custom virtual assistants, enabling shopping magic for customers across our ecosystem.
- Work on the latest technology and methodology, bringing the power of GenAI to life.Permanent role based in Surry Hills, with remote working flexibility (Australian residence only)

**Woolworths Group**
We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**What you’ll do**
- Champion CxD: Advocate for the importance of Conversational Design within the organisation.
- Research and innovation:explore new technologies to improve content governance, workflows, and organisational structure.
- Problem-solving: Identify design challenges and develop user-centric solutions that are simple, intuitive, and delightful.
- Product strategy: Collaborate with the product team to define bot strategy, design user experiences, and ensure customer success.Documentation and communication: Create clear and concise documentation, and present demos to stakeholders.

**What you’ll bring**
- Experience with chat or voice assistants: You need to be comfortable interacting with conversational interfaces.
- User research and usability expertise: You should be able to translate user research into practical product improvements.
- Agile environment experience: The ability to work in a fast-paced, collaborative environment is essential.
- Passion for learning and innovation: A willingness to embrace new technologies and explore creative solutions is key.Expertise in AI and NLU: You should have experience with Generative AI concepts, and are familiar with NLU and LLMs

**What you’ll Experience**
- Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

**Endless possibilities with Woolworths Group**
We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Everyone belongs at Woolworths Group**
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.