Program Manager

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About You
Join our team at SSI as a visionary leader, where you will drive the strategic direction and performance of our operations, ensuring alignment with our ambitious business objectives and vital contract commitments. Lead and inspire our dedicated state-wide teams, employing your expertise in workforce planning and continuous improvement to enhance our delivery capability and capacity, making a real difference in the lives of those we serve.
This is a fantastic opportunity for an experienced Program Manager to provide overall leadership and strategic direction for the regions that SSI delivers federal contracts in and is responsible for ensuring quality service delivery for the regions, workforce planning, staffing and recruitment strategies, performance management and reporting on performance, financial management, and implementing strategies for performance improvements for SSI’s DES contracts for all sites and regions that SSI delivers DES contracts in. The Program Manager will also be responsible for supporting the wind down of the other programs.
The Program Manager is responsible for ensuring all customers and job seekers’ needs and expectations are being met through SSI’s service delivery model and supporting clients to be placed into training, employment support or employment.
The Program manager manages key relationships with government department representatives, Centrelink, employers, community organisations, specialist providers, and the broader community.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Qualifications in Business Management, Leadership, or similar qualification desirable or be willing to work towards.
- Demonstrated experience in leading teams across multiple regions to successfully deliver high quality customer service, quality and compliance deliverables, and operational outcomes.
- Commercial acumen with demonstrated experience in delivering on financial targets, increasing profitability, and achieving business growth.
- High level customer centric approach and the ability to lead teams to achieve customer service standards, KPIs, and targets.
- The ability to show empathy to job seekers and clients. Good working knowledge of local, state and national labour markets.
- Proven business development, sales or marketing ability including excellent communication skills, high level negotiation skills, and persuasive ability.
- Strong ethics, accountability, and integrity.
- Previous program management or leadership role within the Employment Services sector in Australia is highly DESIRABLE.
- An understanding of the challenges facing people with a disability or mental illness entering the workforce, or any lived experience in this area is DESIRABLE.
- Understanding of CALD client requirements and/or lived experience is DESIRABLE.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to m