Team Leader, Records Management

Division: Information & Technology
- Location: Parramatta, NSW, AU, 2150
- Req ID: 72103

**Team Leader, Records Management - NSW Trustee and Guardian**
- Ongoing full-time vacancy. 35 hours per week.
- Location: This role is based in Parramatta. Flexible and hybrid working options available.
- Clerk Grade 5/6. Base salary $97,027 p.a. to $107,059 p.a. plus superannuation and annual leave loading.

**About us**
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**
The Information and Technology division drives digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security, and information management services.

**About the role**
Are you ready to make a real impact in information and records management? Join the NSW Trustee and Guardian’s Information and Technology division as a Team Leader, Records Management.

This role offers you the opportunity to oversee the day-to-day operations of records management functions, ensuring compliance with NSW Trustee and Guardian policies, legislative requirements, and records management best practices. The role will lead and support the Records Management Team to maintain efficient records management services, assist in the transition to digital records processes, and ensure accurate and secure handling of both physical and electronic records. The position contributes to NSWTG’s information management and corporate operational plans and plays a key role in managing records integrity, accessibility, and compliance, leveraging the NSW Government Capability Framework.

In this role, you will:

- Manage the day-to-day operations of the Records Management team in the provision of timely, accurate, and compliant records management services.
- Deliver high-quality records management services to meet both agency and legislative standards.
- Contribute to driving the adoption and use of OpenText Content Manager and other systems of record supporting staff with training and troubleshooting.
- Identify and mitigate risks related to records management, ensuring confidentiality, security, and accessibility of records.
- Collaborate with internal stakeholders (legal, information technology, business units) to ensure records management processes meet business needs.

For more information about the position, view the role description.

**About you**
We are looking for a dedicated records management professional with substantial experience in operational records management within a government or regulated sector.

You will have a proven ability to:

- Leverage records management to drive innovation, improve business processes, and ensure adherence to statutory and organizational requirements.
- Lead, mentor, and develop a high-performing team while fostering a culture of collaboration, accountability, and continuous improvement.
- Utilise strong stakeholder management and communication skills to collaborate effectively with various teams, including legal, IT, and business units, to implement practical and compliant records management solutions.
- Champion the adoption of modern records management technologies, such as OpenText Content Manager, providing training and support to staff as needed.

In this role, you'll combine your technical records management expertise with a customer-focused approach, ensuring that records management processes are seamless, secure, and aligned with organisational goals.

Sound like you? We would love to hear from you

**Essential requirements**
- Tertiary qualifications in information management or other relevant fields and/or equivalent knowledge and/or substantial experience in the Information and Records management industry.
- Experience with OpenText Content Manager or similar EDRMS.

**What we offer**
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
- Answer the following targeted question