Service Desk Team Leader

3 days ago

Melbourne, Australia Granite Consulting Full time

Permanent opportunity
- Northcote Location
- Immediate Start

This dynamic, fast paced organisation is seeking an experienced Service Desk/Help Desk Team Leader for their Client Support team on a permanent basis. You will be hands on whilst also supporting the rest of the team in providing Helpdesk services to employees across sites around Australia.

You will be responsible for:

- Help Desk Team
- Team Building & Time Management
- Taking calls in high volume times and in emergencies
- Supporting escalations
- Deliver a high quality helpdesk support - SLA's, processes, trend analysis, licensing, compliance

Key skills and experience required to secure this fantastic opportunity include:

- 3 - 5 years in a similar role with 2-3 years help desk management
- Knowledge of Microsoft products
- Practical understanding of the ITIL Framework with certification
- Comprehensive Desktop technologies and tools including: -- Office 365
- Active Directory
- Azure
- Group Policy

Don't miss out on this great opportunity to work with a well established Australian organisation delivering important services and currently undergoing organisational growth.

+61 3 9094 0900

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