Service Improvement Analyst

**The role**

As our new Service Improvement Analyst you will be responsible for analysing data, KPI results, feedback and more in order to identify and maintain process improvements across the department.

You will:

- Analyse a variety of data and processes, identifying gaps and information sets to present data in a meaningful way
- Identify improvement opportunities to support and meet the Service Team goals
- Identify root causes and risks when uncovering and documenting complex and critical problems
- Develop and implement projects that resolve issues and improve business performance & outcomes
- Provide insights that can be developed and used by stakeholder groups to direct change activities
- Prepare & communicate information in a clear and succinct manner in order to gain buy in from stakeholders, while influencing them to deliver improvements quickly and effectively
- Facilitate workshops and concept discussions that help to identify the root causes of issues
- Identify and report potential risks or inadequate controls related to compliance or operational risks
- Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training

**What experience you’ll bring**
- 2 years experience in a relevant discipline (Business Analyst) or commensurate industry experience
- An understanding of the General Insurance industry would be preferred
- Formal Business Analysis qualification (e.g. International Diploma in Business Analysis, IIBA CBAP or Lean Six Sigma certification) would be preferred
- Able to meet project deadlines while working autonomously & collaboratively as needed

**Our Perks**
- **Location**:Kawana -**This role is based at our Kawana office. Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and we’re only five minutes from the closest beach. If you love the water and coastal life, this is the perfect place for you.
- **Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.