Energy/customer Billing Analyst

**Job no**: 498288
**Work type**: Permanent Full Time
**Location**: Sydney
**Categories**: Finance, IT, Administration

At Scentre Group, we’re known to be a leader within retail property. An interesting part of our business is our Embedded Networks and Energy Team, which manage the energy requirements for our destinations to power HVAC, lighting, vertical transport, and key infrastructure. We also on-sell the supply of energy to our retailers.

Join our Energy Team and play a crucial role in delivering exceptional service to our customers

As an Customer Billing Analyst, you will be the heartbeat of our operations, ensuring that customer needs are met with precision and care. Your expertise will drive value through the investigation and resolution of customer inquiries.

**Key Responsibilities**:

- Oversee the daily operation and maintenance of retail billing and settlement systems, ensuring processes are efficient, timely, and accurate.
- Dive into customer inquiries, investigating and resolving issues or escalating them as necessary.
- Collaborate with energy service providers to ensure seamless issue resolution.
- Assist in developing innovative customer offers and manage contracts effectively.
- Facilitate operational and regulatory processes for new connections.
- Keep meticulous records of contracts to support our business needs.

**What Sets You Apart?**

We’re seeking a collaborative team player with strong analytical and problem-solving skills to thrive in our fast-paced environment. You will bring:

- Experience in finance or energy administration, with a preference for background in energy/utility billing.
- A knack for adapting quickly to shifting priorities and excelling under pressure with multiple deliverables.
- Proven skills in customer relations, including handling challenging situations, negotiation, and effective issue resolution.

**About Us**

Scentre Groups owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for them to visit and spend time in our Westfield destinations.

We have the capabilities and expertise within our team to design, construct, operate, manage and market our platform. Our workforce includes approximately 70 professions reflecting the diversity of our capabilities and talent.

We are the place where talent thrives

We promise to respect, inspire and develop you, doing work that matters.

Our people are the key to our success, and we know that a diverse and engaged workforce contributes to strong business performance.

Creating a workplace experience where everyone feels valued, supported and motivated to realise their full potential, underpins our cultural vision that ‘Everyone Belongs’, as we grow and thrive together.

We provide a range of benefits designed to support your wellbeing, career development and lifestyle. They include:

- Life Leave - additional 5 days paid leave to use however you like on top of your 4 weeks annual leave
- Gender neutral parental leave - 18 weeks paid with no qualifying period
- Free parking at your local Westfield destination

Discover more benefits here.

**To Apply**:
**Advertised**: 15 Apr 2025 AUS Eastern Standard Time
**Applications close**: 30 Apr 2025 AUS Eastern Standard Time

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**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _