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**APS 5 - Coordinator, Ask a Librarian**:

- Opportunity to work at one of Australia's leading cultural institutions
- Oversee the Library’s “Ask a Librarian” telephone and online reference service
- Help connect with communities and connect communities with their national collections

The National Library of Australia is seeking to fill the integral ongoing role of **Coordinator, Ask a Librarian (APS 5)** in the Reader Services Section in the Engagement Branch.

This role is critical to the delivery of high-quality and client-centered reference services. It is responsible for overseeing and coordinating the “Ask a Librarian” telephone and online reference service alongside the RefTracker enquiry management system.

As the Coordinator, Ask a Librarian you will lead a small team responsible for the “Ask a Librarian” service, in turn providing support, guidance and training to the wider cohort of Library staff delivering reference services and using the RefTracker system.

You will liaise with internal stakeholders and external vendors, contribute ideas and participate in the implementation of service improvement initiatives and change in the workplace.

You will also play an essential role in providing specialist expertise and technical knowledge across a range of programs, activities and systems. This will include statistical and administrative reporting and service evaluation.

To be successful in this role you will need strong technical capabilities. Transferrable skills are recognised but knowledge and experience in the administration of discovery services or enquiry management systems is highly desirable.

As a member of Reader Services, in this role you will support the Library’s reference services in the Reading Rooms and through online and phone reference channels. You will also be involved in developing Learning Programs and a range of web content including Research Guides.

It is desirable that you hold qualifications or equivalent experience in Information Management, Arts, Humanities, Social Sciences or related fields.

**This role includes regular evening and weekend work undertaken during the Library’s advertised reading room opening hours.**

An 18-month merit pool may be established from this recruitment activity which may be used to fill similar vacancies.