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Workplace Services Coordinator
2 weeks ago
**Job Category **:Finance and Operations
**Job Details**:
**About Salesforce**
**Position Overview**
The Workplace Services Coordinator will report to a Workplace Services Associate Manager based in Sydney. They will be responsible for the day to day workplace services operations for our Brisbane location. Assisting with the delivery of Workplace Services programs, cleaning, pantry and facilities management, guest services and event onsite support. This position requires a high level of team collaboration, employee rapport and well rounded workplace service excellence. Help continue making Salesforce the best place to work The role is based onsite in the workplace full time, including guest service reception desk coverage from Monday to Friday, 8:30a.m to 5:30p.m.
**Role Responsibilities**
- Handle employee interactions as required with the highest level of hospitality and professionalism, resolving employee queries and complaints; assisting with inquiries in connection with Salesforce business requirements and Workplace Services programs.
- Assist employees with all REWS related ticket requests via the SLA and workflow procedures. Including face to face interactions on our Workplace Concierge desk and virtual app live chat management system.
- Presence and coverage of the reception welcoming area, providing guest services support. Assist with sign in on arrival on the GMS (guest management system) and connection to their Salesforce host and/or meeting room.
- Hospitality meeting and event support as required.
- Cubby (locker) support as required.
- Mail services support as required.
- Set up New Hire REWS requirements. For Example: Support the neighborhood seating program, clean desk policy, user set up on required SFDC communication forums, supply workplace information and security badge issuance for office access.
- Onboarding real estate and workplace services vendors with badge access to ensure compliance with SFDC security policies as required.
- Support the Workplace ANZ Team on various workplace services company events and program needs. For example: Cleaning provisions, Snack program vendors, Office supply vendors, Facility vendors, Building Tenant Service Requests, etc.
- Act as a conduit to the ANZ Workplace Team escalating and assisting in the close out of any related actions items regarding Corporate Security & Safety, Building and Landlord maintenance issues/requests, Employee concerns.
- Overseeing deliveries or contractors whilst onsite; issuing work permits in conjunction with building management policies.
- Responsible for overseeing and closing cases through our internal work order system, Concierge, management of Security access badge system and Landlord TSR online system(s).
- Activating Health and Safety initiatives and requirements to support a safe return to work environment.
**Experience/Skills Required**
- Minimum 3 years experience in coordination or management in corporate office/facilities or hospitality environment.
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
- Self starter; handles self with mínimal supervision and is proactive.
- Ability to plan, organize and prioritize workload as required.
- Being able to establish and maintain cooperative working relationships.
- Excellent interpersonal communication skills.
- Customer service and hospitality vocational qualification experience preferred.
- Must have a great ‘can do’ attitude and willingness to complete the job and going the extra mile
**Accommodations**:
**Posting Statement**:
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