General Manager Sales Operations

6 days ago

Port Melbourne, Australia General Motors Full time

**Your responsibilities will include**:

- Develop sales strategies to ensure the attainment of monthly, quarterly and annual vehicles and accessories volume targets
- Work with Marketing to develop and execute strategies to deliver on strategic, CX and sales objectives
- Work with Regional Managers to ensure Dealers develop Sales Lead Generation & Customer Loyalty plans with the view to achieve GMSV's guiding principles.
- Develop allotment strategy and ensure that wholesale target is achieved through completion of the quarterly allotment for all Dealers.
- Play a lead role with implementation of the Performance Review, Focus and Critical Care Process to manage poor performing Dealers
- Maintain regular contact and communication with Dealers, including appointed Dealer committee members
- Collaborate with GMSV leadership team to facilitate the implementation of all strategies impacting the Dealer Network.
- Custodian of the GMSVDealer policies and procedures with responsibilities in the development, implementation and adoption by the network to the expected level
- Improve customer retention by ensuring that Dealers embrace a culture that provides a customer experience and level of service that engenders customer loyalty towards the GMSV brand as measured through PE (Purchase Experience), SE (Service Experience) and other key KPIs
- Provide the GM of Marketing and Communications with local press and media support, including the management of local press vehicles as well as supporting local marketing activations.
- Supporting the Forecast and Distribution Manager to ensure wholesale objectives are achieved.
- Actively monitor the performance of all Dealers within each region. Understand order write, enquiry, and model mix trends.
- Mentor and develop all direct reports to ensure that they have the opportunity to succeed and deliver the value add to the Dealer Network as envisioned with the new structures.

**This is a full time, ongoing position.**

**Additional Job Description**

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

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