Assistant Front Office Manager

**Join our team at Holiday Inn Perth City Centre - where work meets joy**

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

**Position: Assistant Front Office Manager (fulltime)**

Join us in creating genuinely memorable guest experiences from the moment they arrive. As Assistant Front Office Manager, you will oversee all front office operations including guest services, concierge, business centre, porter, and reservations, while fostering a warm, welcoming atmosphere.

**What you will do**:

- Lead daily front office operations, manage staffing, and drive team performance through coaching and development.
- Ensure compliance with all regulations and brand standards, and provide training on SOPs, safety, systems, and service quality.
- Inspire and engage your team through strong communication and leadership.
- Handle guest feedback, deliver exceptional service, and ensure a high standard of IHG One Rewards delivery.
- Support budgeting, labor management, and financial reporting, including night audit oversight.
- Promote occupancy and revenue growth through upselling and walk-in conversions.
- Oversee billing compliance, safety protocols, and emergency procedures as Chief Warden when required.
- Ensure adherence to OH&S and IHG brand standards.
- 3+ years of hotel guest service experience, including 2+ years in a supervisory/management role.
- Degree in Hospitality or Business (preferred).
- Full, unrestricted Australian working rights (not suitable for student visa holders). Flexibility to work varied shifts including nights, weekends, and holidays.
- WA Manual Driver’s License and Approved Manager certification (required).
- Strong English communication skills; other languages a plus.
- Current police clearance (within 6 months).
- Valid RSA and Food Handling Certificates.

**Why join us?**

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
- Attractive annual salary of up to $78,000 per annum
- **Employee Perks & Wellbeing**
- Paid birthday leave to celebrate your special day.
- Enhanced Parental**leave options to support your growing family.
- Proactive Health Days to keep you feeling your best.
- **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
- **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
- **Hotel Perks**
- On shift Duty Meal
- Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
- Food & Beverage Discounts at IHG Hotels
- Access to a retail discount platform to make your pay go even further.
- **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.

**Ready to start your journey with us?**

Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.