Process Analyst

Team Global Express is seeking a **Process Analyst**based at **Melbourne Airport**on a **Fixed Term contract until June 2026 (Full-Time)**to help transform how we deliver Customer Service.

You will analyse, optimise, and streamline business processes to improve efficiency and effectiveness, identifying inefficiencies, bottlenecks, and areas for improvement across our service teams.

This role reports to the Head of Consumer Operational Performance Improvement and helps drive smarter, more customer-focused operations.

**What You Will Do**
- Look at how work is done across teams and map out the current processes
- Find better ways of working to reduce delays and improve the customer experience
- Support investigations into problems and give ideas backed by data and feedback
- Work with teams across the business to improve how we do things
- Help design new ways of working that support bigger changes
- Use tools like process mapping and journey mapping to keep improving over time

**The Impact You Will Have**
- Make things faster and easier for customers
- Give clear insights that help guide big decisions
- Turn old ways of working into modern, customer-first solutions
- Help teams work better together with less confusion
- Support our goal to be a customer-focused logistics business

**What You Bring**
- Ability to develop and implement process optimisation solutions to streamline processes, automate tasks and improve efficiency.
- Complete root cause analysis and investigate the underlying causes of problems and inefficiencies.
- Understand how to interpret and analyse limited and often incomplete data to support investigation and purpose of discovery.
- Customer experience mindset.
- Ability to question and critique current process or the way things have always been done.
- Discretion with working on sensitive information and communicating with internal stakeholders cautiously.
- Ability to work autonomously with the confidence to ask questions if unsure how to proceed.Confidence to liaise with internal stakeholders from a range of roles and positions as well all business departments.
- Knowledge of Customer Service processes

**What You Will Be Known For**
- Being the person who finds smarter ways to work
- Making complex things simple and easier to fix
- Delivering real changes that help customers and teams
- Leading with teamwork, data, and clear thinking
***About Team Global Express**

**Why TGE**

**We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.**

**What we offer**
- **Competitive salary above industry standards**
- **Upskilling, training, mentoring and more to support your career development journey**
- **Fun and practical employee perks and discounts**
- **Flexible work, including work from home**
- **Inclusive parental leave policy that supports all parents & carers**
- **Peer recognition awards acknowledge when you go above and beyond.**

**An inclusive workplace, works for everyone**

**We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.**

**Our recruitment process**

**Other things to note**
- **When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.**
- **TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.