Communications Officer

1 week ago

Mermaid Beach, Australia Surf Life Saving Queensland Full time

**Description**:
**About SLSQ**

Surf Life Saving Queensland (SLSQ) employs over 550 people throughout Queensland. We are a vibrant organisation servicing over 33,000 members. Formally established in 1930, we are the governing body for surf lifesaving in Queensland, comprising of 57 affiliated surf lifesaving clubs in six regional branches. Our organisation also includes supporters' clubs and a range of programs that involve more than 462,000 participants. We are directly affiliated with, and are a part of Surf Life Saving Australia (SLSA) and the International Life Saving Federation (ILF).

SLSQ is built on a fundamental principle: to save lives.

Our Organisation encompasses several diverse arms - lifesaving services, community education, membership services, surf sports, fundraising, aviation, lifeguards and commercial training.

**About the Role**

We are seeking highly engaging and switched on personnel to help proactively coordinate frontline services of Surf Life Saving Queensland, ensuring the provision of highly effective Lifesaving in designated regions of operations. Communication Officers will maintain situational awareness at all times to ensure the safety of our members, our staff and the public.

**Responsibilities**
- Managing communication equipment including, radio and camera networks to ensure high-risk areas along the coastline are monitored.
- Liaise with external emergency services (police, ambulance, coast guard, etc.) to coordinate responses to incidents.
- Validate and check incident information received for accuracy before actioning..
- Using specialised radio, telephone, computer and safety camera equipment and systems.
- Proactively responding to client enquiries.
- Manage, prioritising and routing all incoming calls efficiently.

**You Will Have**
- Current First Aid Certificate (HLTAID003) (or ability to work towards)
- Current Advance Resuscitation Techniques Certificate (HLTAID007) (or ability to work towards)
- Certificate II in Public Safety (Aquatic Rescue) [Bronze] (highly regarded)
- Certificate IV TAE 40110 or TAE 40116 (highly regarded)
- Provide and maintain Working with Children blue card (required)
- Demonstrated experience providing excellent customer service
- Excellent written and verbal communication
- The ability to work proactively and independently
- The ability to show empathy and care to distressed personnel

**Benefits**
- Knowing that your efforts support an essential public safety service.
- Passionate and focused team environment working to a common goal.
- A job you'll love where you contribute to saving lives every day.

This is a great opportunity to join an iconic organisation that truly makes a difference in keeping people safe in our public waters.

**Please remember to always swim between the red and yellow flags**

**Role Type**:

- In-house - Temporary - Full-time - Associate

**Company Overview**:

- Surf Life Saving Queensland (SLSQ) was formally established in 1930, is the governing body for surf lifesaving in Queensland and comprises of 57 affiliated surf lifesaving clubs in six regional branches which service more than 34,000 members. SLSQ employs over 550 people throughout Queensland and is an efficient and vibrant organisation.

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