Technical Support Specialist

**About the role**:
As a Technical Support Specialist at Nova Systems, you will play a crucial role in providing technical support to our Global Alerting Platform (GAP) clients, ensuring the smooth operation and optimal performance of our In-Vehicle Monitoring Systems (IVMS), Asset Tracking and Lone Worker Safety solutions. From remote workers and business travellers across the globe, to metro, rural and remote vehicles nationally, our system ensures the safety of people across the globe.

You will work closely with our customers and suppliers, addressing technical issues, providing guidance, managing inventory and ensuring their satisfaction with our products and services. If you are passionate about cutting edge technology, want to innovate and be part of a growing technology business we want to hear from you.

**What will you be involved in**:

- Diagnosing and resolving technical issues related to IVMS and Lone Worker Safety Systems.
- Assisting clients in the installation, configuration, and troubleshooting of our systems.
- Engaging with suppliers for orders and issues resolution.
- Conducting regular system maintenance and updates to ensure optimal performance.
- Collaborating with the development team to report and resolve software bugs and issues.
- Creating and maintaining comprehensive documentation for support procedures and FAQs.
- Training clients on the use and features of our systems.
- Ensuring timely and effective resolution of customer inquiries and issues.
- Investigating new products and technologies to recommend improvements and enhancements to our systems.
- Managing inventory lifecycle from receipt through dispatch and testing of field returns.Keeping up to date with market trends and industry developments to ensure our products remain competitive and cutting-edge.

**What we would like from you**:

- Proven experience in technical support or a related field.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Strong organisational and administration skills; inventory management experience is a plus.
- Ability to work independently and as part of a team.
- Customer-focused attitude with a commitment to providing excellent service.
- Knowledge of vehicle monitoring systems and communication protocols is a plus.
- Relevant certifications or technical training are advantageous.
- Ability to research and stay informed about new products and industry trends.
- Build strong trusted working relationships with key stakeholders.Full working rights in Australia.
- **Life at Nova - it all adds up**

With people being our point of difference, we deliver on promises, reward good work, champion professional growth and support flexibility, all within a diverse and inclusive culture that recognises moments that matter.

Life at Nova is our collection of employee benefits, designed to meet the many and varied needs of our people.

Just a few of the great benefits you will have access to are:

- **Generous Parental Leave**: Primary Carers receive 20 weeks paid leave; Partner Carers receive 4 weeks. Full superannuation contributions for up to 52 weeks
- **Professional and Personal Development**: Up to $5,000 per year of allowance with PD leave included. Up to $750 per year can be used towards well-being such as a gym membership or assets related to well-being activities
- **Additional Leave**: Ranges from - Reserve, Loyalty, Emergency Services, Purchased (up to 2 weeks), and Community Service
- **Flexibility**: We promote a culture that encourages and enables flexible ways of working that support our people
- **Dress For Your Day**: We empower our people to determine their outfit for the activities of the day which allows for personal expression that builds trust
- **Reward & Recognition Program**: Offering exclusive discounts from hundreds of major retailers, helping you to save on groceries, petrol, holidays, and more
- **Employee Assistance Program**: for employees and family members
- Annual ANZ conference: Great way to connect more broadly and strengthen your internal networks and have some fun
- **Well-being Hub**with access to health and fitness content
- Access to **Defence Health and Travel Insurance**:

- **Free Flu Vaccination**annually
- **Novated Leasing and Salary Sacrifice**:

- **Nova Employee Share Offer**:

- An inclusive, collaborative, and supportive cultureSocial activities throughout the year, we even dress up at times, think Safari - we don’t like to take ourselves too seriously

**APPLY NOW**

Alternatively for a confidential discussion, please contact **Isabella Impiccini or Paul Sloan**in the Nova Talent Acquisition Team on (08) 8252 7100.

**Nova Systems does not accept any recruitment agency solicitation.**

Nova Systems is committed to building a diverse and inclusive workplace, where everyone feels safe, valued, and included, where our people are our point of difference.

Nova Systems respectfully acknowledges the T