Assistant Venue Manager

What’s on the menu for your next career move? As our new **Assistant Venue Manager**, you could be in charge of ensuring our guests enjoy a truly memorable experience - whether they’ve worked up an appetite for a full conference banquet or are just joining us for their favourite hot beverage.

**Ivy & Jack **is a 120-seat venue perched on the doorstep of Perth CBD, on Hay St. It was once home to the old Town Cinema but is now an urban industrial-chic restaurant with a modern twist.

Ivy & Jack is a favourite venue for many, offering the best daily Happy Hour specials in the CBD, Thirsty Thursdays, Fab Fridays, $18 lunch specials, and more

Ivy & Jack is part of the **Holiday Inn Perth City Centre**, so our customers can vary from in-house guests (often enjoying buffet breakfast), external customers, or corporate clients utilising our conference spaces. The venue is open from breakfast to dinner, 7 days per week.

Reporting to the Venue Manager, you will lead and oversee all aspects of operations within Ivy & Jack, to deliver a unique guest experience. As second-in-charge of the department, you'll be a self starter, enthusiastic and a person with a 'hands-on-approach' to guide and support your team.

This critical leadership position requires proven capability to take the lead with the team and create exceptional guest experiences, as well as working well under pressure. You will have a passion for creating great guest experiences as well as a focus for motivating and engaging your team to deliver results.

**Every day is different, but you’ll mostly be**:

- Supporting the team on the floor, leading by example and offering help and assistance where required to guest and colleagues.
- Managing the operations of Ivy & Jack, the barista station and Hotel room service.
- Assisting the Venue Manager with recruitment, onboarding and training of all new F&B colleagues.
- Managing day-to-day staffing requirements, plan, assign and delegate work, and establish performance and development goals for team members.
- Assisting the Venue Manager with stock control including ordering stock.
- Driving colleague engagement by creating a positive and productive work environment built on motivating, inspiring & leading an effective team.
- Ensuring compliance with all regulations concerning health, safety, or other requirements.
- Taking pride in the Venue’s appearance and upholding the high presentation standards.
- Have over 1 years' leadership experience in a busy and modern restaurant, hotel, or bar.
- Have passion & drive to delivering excellent customer service & memorable guest experiences.
- Have excellent skills in point of sale (POS) systems.
- Have great communication skills - customers & colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to and resolve issues in a timely & professional way.
- Be great at multi-tasking - the job is varied so the ability to manage multiple high priorities and deadlines will ensure your success.

**Applicants must**
- Be flexible with your availability - working early mornings, evenings/ nights, weekends and public holiday shifts are all part of the job.
- Have unrestricted rights to work in Australia.
- Hold a current WA Approved Manager License.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.