Casual Reception

**_Casual Reception_**
**_Position Description_**

Descriptions/Admin/Finalised Admin PD/Casual Reception.docx

**_General Information_**
Peninsula Home Hospice is an accredited, not for profit community palliative care organisation providing
specialist health care and practical support to people living at home with a life limiting illness and their
families and friends. PHH supports people who live within the Mornington Peninsula Shire, City of
Frankston and City of Kingston (south of Mordialloc Creek)

**_Statement of Purpose_**:

- Peninsula Home Hospice provides home based specialist palliative care that optimises quality of life and_
- honours the hope for comfort, choice, dignity and peace.**_Core Values_**
We are: _Respectful, Compassionate, Inclusive, Supportive, Responsive_

**_Position Specification_**
**Reports To **Clinical Admin Leader
**Portfolio**
**Award **Aligns with Health Professionals & Support Services Award 2020
**Classification **Administrative/Clerical Services 4
**Hours **As per Contract
**Role Reflection **Initially during the probation period at three months, and six months, then annually

A condition of employment with Peninsula Home Hospice is that all staff have a satisfactory Police check.

**_Key Selection Criteria_**
MandatoryWell developed interpersonal and telephone communication skills
- Ability to take a calm, caring and compassionate approach to clients and refer
appropriately to clinical staff as required
- Strong customer service ethic, displaying a genuine desire to assist internal and
external stakeholders
- The ability to display sound judgement in sensitive situations, showing empathy
toward all stakeholders
- Advanced knowledge in MS Office Professional programs
- Advanced administrative skills and the ability to manage conflicting priorities
from multiple stakeholders
- Attention to detail to ensure that client records are accurate and updated as
necessary
- Excellent time management skills with ability to work independently with
mínimal supervision
- Ability to maintain confidentiality at all times
- Ability to work as a member of a team and cultivate sound working relationships
- Current Drivers Licence

**_Casual Reception Position Description_**
*

DesirableKnowledge or training in medical terminology
- Client records management skills
- Experience with event coordination including venue booking, catering, RSVP
management and online event ticketing systems

*_Position Objective
- _*
Information is communicated appropriately and in a timely manner using well developed
systems
- Provide OH & S support to Business Services and Clinical Administration
- Clinical Admin Office staff have appropriate administrative support

**_Key Responsibilities_**
1. Reception Responsibilities
2. Support Clinical Administration Systems
3. OH&S Support

**Key Responsibility 1 Reception Responsibilities**
**KPI**:

- Communication_
- maximises_
- engagement with_
- others_
- Messages are_
- received promptly_
- Mail register_
- maintained
- _

Develop and maintains efficient communication systems including telephone,
post and electronic mail for the Organisation
- Greets all visitors, help them navigate through the office and ensure they feel
welcome and safe
- Complete daily opening and locking up procedures
- Assists with maintenance of organisational assets
- Manages meeting rooms
- Assists with function, event, client and volunteer programs co-ordination,
mail outs and RSVP’s (including catering/venue and transport) at internal and
external locations

**Key Responsibility 2 Support Clinical Administration Systems**

**KPI**:

- Clinical_
- administration_
- systems are_
- maintained during_
- periods of high_
- demand
- _

Provides back up to Clinical Administration Officers as required including
telephone support, processing and distributing correspondence and upkeep
of client records and resources
- Provides administration support for Volunteer program and Counselling and
Allied Health programs as directed by the Clinical Administration Leader

**_Casual Reception Position Description_**
*

**Key Responsibility 3 OHS Support**
**KPI**:

- Ensures safety of staff and visitors in accordance with the organisations
policies and procedures including emergency scenarios and warden
responsibilities’
- In collaboration with Clinical Administration staff monitors the daily staff
safety system

All staff are expected to:

- Demonstrate an understanding of Peninsula Home Hospice Policies and Procedures, including
those relating to quality management
- Participate in PHH Quality Improvement Activities including ACHS EQuIP
- Maintain a professional appearance as required by Peninsula Home Hospice Policy
- Ensure familiarity and compliance with Occupational Health and Safety requirements and
regulations
- Undertake other projects and duties as directed by your Line Manager or the Chief Executive
Officer

Employee Signature Date

Chief Executive Officer Signature Date

**Job Type**: C