Specialist Service Lead, Victims Legal Service

**About this role**:

- **Full time maximum term position up to 12 months**:

- **Salary range: $110,357 - $127,333 plus super plus salary packaging**:

- **Up to $15,900 in salary packaging and hybrid WFH & office model**

**About the role**
The Victims Legal Service (VLS) is a collaborative initiative of the Victorian legal assistance sector. The VLS Helpline is operated by Victoria Legal Aid (VLA)'s Legal Help service, providing accessible and holistic intake, advice, and referrals aimed at ensuring victims of crime are provided with culturally safe and trauma-informed services to support their legal and non-legal needs.

In this role, you will lead a team of four lawyers in providing legal information and advice to clients via telephone, web-based systems and in person. This includes monitoring staff performance, assessing development needs and coaching and mentoring staff.

In addition, you will also be required to establish and maintain relationships with internal and external VLS stakeholders to ensure accessible, culturally safe and trauma-informed service delivery and referral practices. This includes VLA staff, Department of Justice and Community Safety, Aboriginal legal services, Community Legal Centres, victims support services and private practitioners

Please note that this is a hands-on role, where you will regularly be required to provide advice to clients via telephone, web-based systems and in person. You will also be required to attend to outbound call requests, as required.
- This role is based at our Melbourne CBD office on Wurundjeri Country._

**About you**
- A current Australian practising certificate which entitles you to practise in Victoria as a government legal practitioner (mandatory).
- Practical knowledge of law and procedure in Victims of Crime Financial Assistance Scheme (FAS) and/or Restitution and Compensation Order (RACO) matters, and a range of ancillary legal matters in family, criminal and civil law.
- Demonstrated management and leadership experience in a high-pressure legal setting, including the ability to coach, mentor and support staff to achieve excellence in service delivery.
- High level communication and interpersonal skills, and ability to engage respectfully with clients with complex trauma and needs via phone, in person and in writing.

**About Victoria Legal Aid**
We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**
- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club(and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
- Access to discounted Private Health Insurance

**How to apply**
To be considered for this role, please submit your current **resume** and a **cover letter addressing the key selection criteria**.

**Applications close by 11.59pm on Thursday 17 July 2025.**

**Other relevant information**

VLA is committed to putting the safety and wellbeing of children first.

**Job details**:
**Job Reference**:

- VG/VLA/LPCJLH/1868487

**Location**:

- Melbourne - CBD

**Work Type**:

- Fixed term - full time

**Job Function**:

- Legal

**Classification**:

- WVR 4.2 - 42LO4B

**Salary Range**:

- $110,357 - $127,333

**Job Duration**:

- Up to 12 months

**Date posted**:

- 03-Jul-2025

**Application Close Date**:

- 17-Jul-2025