Central Donor Team Leader

**Introduction**:
This is a unique opportunity to join a purpose-driven healthcare organisation in a team leader role that blends strategic oversight, operational excellence and team development. Based in our Newstead office, you will manage a high-performing team across donor brands including Addam Donor Bank, Eeve Donor Bank, Sperm Donors Australia, and Egg Donors Australia. You will ensure seamless service delivery, regulatory compliance and innovation in donor services, all while fostering a collaborative and values-aligned culture.
If you are a healthcare operations team leader with a passion for reproductive health and patient outcomes, this is a standout career move. As a key member of our talented team, you will contribute to national and international initiatives and help shape the future of donor services in Australia.
The Company
Over 21,000 babies and countless smiles for more than 21 years.
Established in 2003, City Fertility (CFC) is one of Australia’s leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments.
CFC is a partner of the CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This Partnership provides City Fertility with unique access to CHA and SMG’s globally renowned medical, operational, and research & development expertise.
Why Join Us?
At City Fertility, you will be part of a progressive and people-centred organisation that values innovation, integrity and impact. We offer a flexible and supportive work environment, opportunities for professional growth and the chance to make a meaningful contribution to a growing healthcare group.
**Description**:
Position Purpose
The Central Donor Services Team Leader plays a strategic and operational leadership role in delivering exceptional donor and surrogacy services across City Fertility’s national brands. With responsibility for team performance, compliance, stakeholder engagement and service innovation, this role reports to the National Manager, Compliance and Regulatory Affairs to ensure the integrity and quality of donor programs in alignment with Australian legislation and ethical standards.
Key Responsibilities
- Lead and mentor the Central Donor Administrators to ensure operational efficiency, accuracy and exceptional service delivery.
- Act as the technical expert and escalation point for complex cases, complaints and urgent operational needs.
- Oversee donor workflow, database management and compliance with ART legislation and internal protocols.
- Coordinate import/export of donor gametes in line with national and international standards.
- Deliver training programs and support capability development across clinics and donor teams.
- Drive continuous improvement initiatives, policy implementation and strategic project delivery.
- Maintain strong stakeholder relationships with clinicians, patients, suppliers and executive leadership.

Monitor performance metrics, support accreditation processes and contribute to digital platform rollouts.
**Skills and Experiences**:
Key Criteria
Demonstrated experience in leading and managing teams within a healthcare or allied health environment, combined with the proven ability to foster a positive team culture aligned with organisational values and to lead change and continuous improvement initiatives.
Strong capability in managing departmental operations, including workflow optimisation, database management, policy and procedure implementation, stakeholder engagement and project delivery.
Capacity to ensure departmental compliance with regulatory requirements, internal protocols and accreditation standards, while promoting a culture of quality and safety. Sound understanding of donor services, assisted reproductive technology and IVF terminology, including relevant state and Australian legislation relating to IVF, donor and surrogacy services is highly regarded.
Highly developed interpersonal and communication skills, with the ability to engage effectively with clients, patients, clinicians, internal departments, external suppliers and executive leadership, fostering strong collaborative relationships.
Application Process
City Fertility is an equal opportunity employer. All facets of diversity are important to us, and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion, can contribute to our progressive business.
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