Workforce Analyst

1 week ago

Richmond, Australia Australia Post Full time

**Help us deliver like never before**
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**
- This role can be based in Melbourne or Brisbane._

**You’ll also**
- Develop, refine and deliver relevant forecasts, schedules, models and reports.
- Monitor and advise on the Contact Centre’s performance against operational objectives.
- Plan and strategize monthly, quarterly half year and annual initiatives including recruitment, training and project needs.
- Advise and implement transactional, tactical and strategic plans that deliver to optimal utilisation of resources.
- Collect, maintain and monitor data and systems that support the Workforce Team and its deliverables.
- Monitor, manage and advise on budget impacting activities i.e., shrinkage, leave management.
- Monitor staffing levels and alignment to budget parameters.

**About you**

We are looking for someone with previous Workforce Planning experience and an understanding of contact centre metrics, performance drivers and technologies. This role will suit someone who understands and is able to build and articulate complex forecast modelling and scenario planning methodologies.

**You’ll also need**
- Excellent communication, relationship and stakeholder management skills
- Previous experience in navigating a complex business operating environment
- Knowledge of HR policies and procedures, OHS guidelines, awards, industrial relations provisions and site agreements
- Ability to work and meet critical deadlines under pressure

**How we’ll deliver for you**
- Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
- Immerse yourself in the AP Way - where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

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