Team Leader

**Introduction**:
Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
**Description**:
THE ROLE
The Team Leader for Intake and Assessment will lead a team dedicated to providing immediate crisis support, intervention, and referral to individuals and families affected by family violence.
This position requires strong leadership skills, exceptional crisis management abilities, and a deep understanding of family violence. Your primary responsibility will be to oversee the daily operations of the crisis response team collectively, ensuring effective task allocation and workflow coordination are in place to provide the highest standards of care for all victim-survivors of family violence.
- This role will be based at the Safe Steps head office in North Melbourne
- Full Time, Permanent
- SCHADS Level 7 Pay Point 1 - $58.23
KEY RESPONSIBILITIES
Leadership and Team Management
Inspire, motivate, and align Senior Practitioner and crisis response teams, strengthen relationships and promote a positive view of Safe Steps to stakeholders
Provide specialist practice knowledge and guidance to Senior Practitioners, FASS Court Practitioners and crisis response staff as required
Assist with quality reports and audits of client files which includes SHIP and status updates
Provide complex client case consultations, related task direction and support as required
Supervision, Training, and Professional Development
Lead, support and supervise Senior Practitioners and FVCS with the assistance of the Clinical Governance Team, adhering to the Supervision Framework and Case Management Program Requirements
Build capability of Senior Practitioners and FV crisis specialists to deliver crisis response services. This includes mentoring and developing staff in case practice with a child safe, intersectional, and evidence-based approach to all victim-survivors of family violence regardless of ethnicity, gender, age, sexual orientation, religion, and ability
Crisis Response, Intake and Assessment
Oversee the day-to-day operations in the 24/7 crisis response service, in line with operational guidelines, sector reforms, funding and service specifications and relevant risk assessment tools, frameworks, policies and legislation
In collaboration, coordinate the movement of clients through the internal Safe Steps and broader FV systems, to ensure caseloads, allocations and workflows remain achievable and responsive
**Skills and Experiences**:
KEY SELECTION CRITERIA - Essential
- Bachelor’s degree in social work or equivalent
- Extensive experience working in crisis response and intervention, preferably family violence
- Proven leadership abilities, with experience managing a team and coordinating services
- Experience maintaining a high performing team and managing to performance targets
- Experience in staff support and supervision

KEY SELECTION CRITERIA - Other
- Demonstrated advanced knowledge of, and experience in, family violence issues, crisis interventions, mental health, relationship, and child abuse issues
- Demonstrated understanding of the Victorian Government family violence sector reforms and legislation
- Demonstrated experience providing operational and clinical guidance to staff using frameworks and guidelines to inform crisis response decision-making

INTERESTED? APPLY TODAY
**Please note**:

- Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.