Digital Technical Specialist

**Why Microsoft**

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Small, Medium, and Corporate team helps businesses achieve their digital transformation goals by matching customer challenges with Microsoft solutions.
**Located in our Digital Sales centre in Sydney and**
**responsible for our customer base in Thailand**, you will help our managed customers across industries, company sizes and territories to identify their needs and opportunities using the latest in digital selling technology. One of the fastest growing customer segments in the industry, you will help customers get to the Microsoft Cloud across Microsoft 365 solution area.

The Technology Solutions team consists of highly capable individuals that drive Microsoft wins on the latest cloud and modern development technologies. Digital Technical Specialist’s main goal is to win the technical decision of customers to purchase, implement and use our online services and solutions.

**You will work in a fantastic and supportive team environment full of customer obsessed people**, enabling the customers through digital transformation by leveraging the Modern Work Platform of Microsoft 365 and Surface.

**Technical Specialist (TS) is a**
**pre-sales role**
**,** and individuals are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts for their colleagues to further pursue. As a TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, and win the technical decision allowing the team to achieve/exceed quarterly Microsoft 365 suite, Teams, Surface and OEM Meeting/Calling devices sales/usage targets in your accounts. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based technologies.

**Responsibilities**:
**The purpose of this role**
- Help customers make technical decisions to build tomorrow’s business and IT Solutions based on Microsoft online services and solutions.
- You will own winning the technical decision at customers for sales opportunities and usage scenarios, through tailoring your message, bringing ideas to customers, engaging with them to show our technology differentiation, and guiding them in decision making.
- You will work with partners and others at Microsoft, as well as use our core tools, to extend your reach and the reach of your team, focusing on satisfying important customer needs
- Orchestrating complex solutions with internal and external partners for multiple Microsoft online services and solutions.
- Helping identify and diagnose technical, architectural, and competitive blockers and respective solutions for sales opportunities and usage decision blockers and helping ensure that these solutions are implemented.
- Prepare technical insights and key scenarios required to drive the right technical and business solution outcomes
- Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue and sales pipeline, as well as operational metrics
- Sharing practical knowledge with partners to drive the sale, deployment, and adoption of Microsoft 365 suite, with a focus on Security, Compliance, and Teams Voice and Devices solutions.
- Shaping current and future products, marketing strategies, and customer centricity ideas through your feedback to sales, marketing, and engineering.
- We encourage all our employees to continuously maintain and enhance their technical, sales, professional skills, and competitive readiness.

**Qualifications**:
**What skills do you need to have?**
- ** Language skills: Advanced fluent or native Thai, and business fluent English.**:

- Bachelor's Degree or equivalent work experience required. 4-year degree preferred. Bachelor's degree in Computer Science, Information Technology, or related field desired
- 2-6+ years of related experience in technical pre-sales and/or technical consulting roles
- Deep technical experience in Microsoft 365, Enterprise Mobility Suite and Windows including: Office clients; SharePoint/OneDrive for Business; Exchange; Skype for Business; Teams, Windows; Security, Yammer; Project; Visio; Power BI; Delve Analytics
- MS-700 Microsoft Teams Administrator Certified or MS-300 Identity and Access Admin Associate Certified _or prepared to attain certification within 3 months_
- Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions
- Broad knowledge of and abili