Donor Relations Officer

**- A position with purpose**
- **Located in Chelsea Heights Victoria.**:

- **Flexible and supporting work environment**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values:
**Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.** We are One Peninsula Health.

**What You Will Be Doing**

As a key member of the Philanthropy Team, the Donor Relations Officer supports the delivery of Peninsula Health's five-year Philanthropy Strategy through maintaining a quality donor database and excellent donor stewardship of our regular givers. Working with the goal to increase philanthropic support from our donors, engage staff and increase community awareness of Peninsula Health. This role is directly responsible for relationship development with our donors, assisting with fundraising appeals and all aspects of maintaining the CRM, including but not limited to data cleansing, segmentation and running of relevant reports.

**What You Need**

We anticipate you will have:

- A commitment to deliver an excellent experience for our donors
- Previous experience in banking/receipting of donations, management of Return to Senders (cleansing) and upkeep of a donor database.
- Understanding of the implementation of a Regular Giving Program
- Ability to develop content for all communications tools and materials including newsletters, direct mail campaigns, major gift proposals, website, intranet, eDMs and other fundraising and marketing support material.
- Ability to effectively manage relationships with key internal and external suppliers including mail houses, printers, designers, photographers and copywriters.
- Previous experience in developing monthly finance & donor reports to ensure accurate donation reporting internally.
- Excellent communication skills and the ability to pick up the phone to donors
- Well-developed computer skills in CRM database

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

**Additional Requirements**

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time. **Selection Criteria Essential: Are you committed to deliver excellent experience for our donors?

Essential: Do you have previous experience in banking/receipting of donations, management of Return to Sender (cleansing) and upkeep of a donor database?

Essential: Do you have an understanding of the implementation of a Regular Giving Program?

Essential: Do you have the ability to develop content for all communications tools and materials including newsletters, direct mail campaigns, major gift proposals, website, intranet, eDMs and other fundraising and marketing support material?

Essential: Do you have the ability to effectively manage relationships with key internal and external suppliers including mail houses, printers, designers, photographers and copywriters?

Essential: Do you have previous experience in developing monthly finance & donor reports to ensure accurate donation reporting internally?

Essential: Do you have excellent communication skills and the ability to pick up the phone to donors?

Essential: Do you have well-developed computer skills in CRM database?