Guest Service Agent

We are seeking a dependable and versatile **Guest Services Agent** to join our team. This role is essential in delivering excellent guest service, maintaining smooth daily operations, and supporting general venue upkeep. You will be the face of the hotel, manage administrative tasks, oversee online booking channels, and act as a key point of contact for contractors and service providers.

**Key Responsibilities: Front Desk and Guest Services**:

- Greet guests upon arrival and assist with check-in and check-out procedures.
- Provide information about the hotel, facilities, and local area.
- Respond to guest feedback, requests, and concerns with a focus on resolution and satisfaction.
- Process payments and maintain accurate billing and reservation records.

**Accommodation Booking Management**:

- Monitor and update room availability, rates, and content across all channels.
- Ensure booking information is synchronized between platforms and hotel systems.
- Manage cancellations, modifications, and special requests promptly.
- Analyze booking trends and work with management to optimize occupancy and pricing strategies.

**Administrative Support**:

- Assist with clerical tasks including data entry, record-keeping, and report generation.
- Maintain organized records of bookings, guest communications, and internal operations.
- Support ordering and inventory of office and hospitality supplies.
- Prepare operational reports for management as required.

**Venue Support**:

- Ensure communal areas (lobby, reception, lounges) are clean, presentable, and well-stocked.
- Coordinate with housekeeping and maintenance teams to report and follow up on issues.
- Liaise with contractors and service providers (e.g., maintenance, cleaners, tech support) to ensure timely and efficient service delivery.
- Keep hotel management informed of all contractor visits, works in progress, and relevant updates.
- Support general day-to-day venue tasks to ensure smooth operation and guest comfort.

**Qualifications and Skills**:

- Previous experience in hospitality, front desk, or reservations management preferred.
- Familiarity with online travel agencies (OTAs) and booking channel managers.
- Strong administrative and organizational skills.
- Proficiency with Microsoft Office and hotel management/reservation software.
- Excellent verbal and written communication skills.
- A team player with a proactive attitude and strong attention to detail.

**Working Conditions**:

- Rotating shifts, including evenings, weekends, and holidays.
- Occasional physical activity related to light venue upkeep or supply management.

**What We Offer**:

- Staff discounts, training, and career growth opportunities.
- A supportive team environment in a dynamic workplace.

**Join us and be part of a team dedicated to delivering warm hospitality and well-run operations every day.**

**Job Type**: Casual

Pay: $32.31 - $35.15 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Day shift
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Application Question(s):

- Do you have experience with Rms or Resly?

Work Authorisation:

- Australia (required)

Work Location: In person