Services Supervisor

**Job no**: 498173
**Work type**: Permanent Full Time
**Location**: Melbourne
**Categories**: Customer Service

Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

**Your opportunity**

We have an exciting opportunity for a Services Supervisor to lead, mentor, and support our team, overseeing both Valet and the Suite at Westfield Doncaster.

**About the Role**:
In this role, you will join a team dedicated to creating meaningful experiences at the living centre every day. As a **Services Supervisor**, you'll lead and inspire your team to deliver exceptional service, ensuring our Service Promise is upheld across both Valet and Suite services.

**Key Responsibilities**:

- **Valet Parking**:For many of our customers, the valet parking experience is both the first and last impression of their visit to our Westfield living centres, making the role of Valet Parking Supervisor crucial to our success. You’ll be responsible for managing the physical environment, overseeing people, processes, and ensuring the smooth commercial and technical operations of this business unit.
- **Suite**: As part of the team, you’ll take charge of generating new business leads, managing the Suite calendar and executing seamless events. These include corporate meetings, internal events, and special occasions like bridal showers. You’ll also take charge of managing stylist bookings and collaborating with marketing to deliver high impact Suite events.
- Lead, coach and develop our teams to deliver amazing customer experiences daily.
- Ensure customer service levels are maintained at the highest level within the service teams by ensuring all team members are aware of requirements, monitoring customer complaints, providing training and coaching on service levels.
- Rostering and budget management.

This is a permanent, full-time role with a Monday to Friday roster, plus a commitment to working one weekend per month.

**What sets you apart**
- Ability to lead, motivate, and develop a team to achieve top performance.
- Strong commitment to delivering excellent service and promoting a customer-first approach.
- Experience managing processes, environments, and technical operations in a service-based business.
- Knowledge of income targets and experience in contributing to revenue growth.
- Ability to work well in a fast-paced environment and manage various tasks flexibly.

**About us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thrive with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave, for primary carers, with no qualifying period and super paid for the duration of the leave period., and free parking at your local Westfield destination.

Discover more about working with us.

Applications close**: Sunday 23rd February 2025**

**Advertised**: 07 Feb 2025 AUS Eastern Daylight Time
**Applications close**: 23 Feb 2025 AUS Eastern Daylight Time

**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _