Service Delivery

2 weeks ago

Melbourne, Australia Australian Unity Full time

**Your opportunity**

Australian Unity's clinical arm, Remedy Healthcare, is excited and proud to be partnering with Beyond Blue to deliver the Beyond Blue Support Services to all Australians in need. The Beyond Blue Support Service is a 24/7 omnichannel brief intervention and information service that aims to be an accessible source of support for the mental health and wellbeing for all Australians. The service operates within the broader Australian mental health sector that is evolving to meet the mental health needs of the Australian population.

We’re looking for a **Service Delivery and Performance Manager **who will provide leadership and ensure Remedy Healthcare’s ability to operate high quality, efficient and effective health contact centre for the Beyond Blue Support Service.

This role includes planning and implementing operational strategies and continuous improved effective for meeting Beyond Blue’s needs and achieving our set objectives. This will involve utilising appropriate technologies to deliver high volume inbound and outbound clinical interactions and management of a large distributed frontline workforce.

This is a **permanent full-time opportunity** which focuses on the delivery of one of Australia’s most trusted brands and delivering on our commitment to communities need form mental health services.

**Benefits**:

- Enjoy **additional yearly paid** Well-Being, Community and Deep Listening **leave days**:

- **Fitness Passport** - a discounted workplace health and fitness program (NSW & VIC)
- Mental health support through a tailored Employee Assistance Program
- Flexible Working - **Hybrid work model**:

- Ability to **purchase up to 2 weeks additional** annual **leave**:

- Attractive **employee discounts** on a suite of Australian Unity products
- **Novated Leasing **- enjoy a new car whilst** **salary packaging with Maxxia
- Travel and Accommodation - care hire, travel insurance and accommodation discounts

**About you**

Your expertise and qualifications will include:

- Qualification in business, strategy, or health
- Multi-channel contact centre management experience
- Government relations and/or industry bodies experience
- 10+ years’ experience in healthcare leadership (mental health care is desirable)
- 10+ years in running contact centre operations highly desirable
- Business unit leadership through growth / transformation is greatly valued

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