Service Integration

**Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.**

**Your Role**:
**As a Service Integration and Management (SIAM) Lead, you’ll define, implement, and manage the SIAM processes within the Financial Services sector. This role involves ensuring that all service providers work together effectively to deliver seamless and high-quality IT services to the business.**

**Responsibilities**:

- **Process Definition and Maintenance**:Define, make available, and maintain the agreed SIAM processes. Ensure that these processes are implemented, executed, and measured in a controlled way by defining and maintaining the needed controls.**:

- **Service Integration**:Lead the integration of services provided by multiple Capgemini's to ensure cohesive and efficient service delivery. This includes managing the interfaces between different service providers and ensuring that all parties adhere to the agreed processes.**:

- **Governance and Compliance**:Establish and run governance bodies and service meetings to review and decide upon strategic directions, performance, and improvement activities. Ensure compliance with the organization's service management standards.**:

- **Performance Monitoring and Reporting**:Monitor the performance of service providers and the overall service delivery. Generate and analyse reports to identify areas for improvement and ensure compliance with SLAs.**:

- **Stakeholder Management**:Interact with senior management and key stakeholders to ensure alignment with business objectives. Communicate effectively with all relevant stakeholders, including regular meetings with customer stakeholders and SIAM process leads.**:

- **Continuous Improvement**:Identify deviations from agreed processes and improvement opportunities. Work collaboratively with the SIAM team to implement these improvements.**

**Your Profile**:

- **Proven experience in IT service management, preferably within a SIAM framework.**:

- **Advocate of ITIL best practices and process improvement techniques.**:

- **Excellent client management and relationship-building skills.**:

- **Strong leadership and team management capabilities.**

**What you'll love about working here**:

- **We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.**:

- **At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.**:

- **Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
**Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.