Program Facilitator, Canberra Act

**Position Title**:Program Facilitator

**Reports to**:State Program and Engagement Coordinator

**Location**:Canberra, ACT

**Status**:Fixed Term

**Salary**:SCHADS Award Level 4 + Superannuation + Salary Sacrifice

**Hours**:15.2 hours per week

**Position Statement
**Primary Purpose of the role of Program Facilitator**
- Assist in the preparation for CREATE programs and activities and assist in program delivery to children and

young people with a care experience.
- Assist in collecting evaluations from children and young people about the programs and activities they have

attended.

CREATE activities and events to facilitate their voice.
- Maintain accurate records of contact and communication with children and young people.
- Actively engage the OOHC sector (government, case workers, NGO’s etc) to promote membership of

clubCREATE to source new members, and update children and young people’s contact details.
- Maintain accurate details of program participation of children and young people on the ClubCREATE database.
- Source children and young people for opportunities to have a voice, for example, to deliver presentations,

attend meetings, sit on panels, be a part of interview panels and so forth as required.
- To assist with general administration and office duties (this may include collecting data, answering phones,

compiling mail-outs, distributing invitations and taking RSVPs etc.).

**Position Context and specific job requirements**:
The Program Facilitator position is focused on assisting to prepare and run activities and programs for children and
young people.

knowledge of the issues facing children and young people with a care experience coupled with highly developed
communication and interpersonal skills.

**Position Description**

**Key Responsibilities**

**1. Relationship Management
- Develop and maintain culturally sensitive and appropriate relationships with children and young people that
- Communicate effectively with children and young people to ensure they are connected to CREATE, informed

and supported to have a voice.
- Maintain positive relationships with the OOHC sector and agencies.
- Abide by organisational policies and CREATE’s Core Principles.
- Communicate effectively with children and young people.
- Work collaboratively with colleagues.
- Maintain a positive work culture and operate in a culturally safe manner.

**2. Data and Reporting
**- Take responsibility for collecting and recording accurate data, facilitating young people’s engagement with
- completing evaluations and collecting evaluations, answering phone calls and administration duties.- Take responsibility for data cleaning for the clubCREATE database, and ‘return to senders’, and any other
- tasks required by the State Program and Engagement Coordinator.- Update program information on the clubCREATE database
- Any other task assigned by CREATE management or State Program and Engagement Coordinator.

**3. Program(s) Delivery
**- Assist to prepare for, and deliver programs and activities as required.

**Key Relationships**

**Internal**:

- State Program and Engagement Coordinator- Engagement and Administration Facilitator/s

**External**:

- Children and young people in care- Department responsible for child safety/protection
- Out-of-Home care sector partners and agencies

**Organisational Citizenship and Teamwork
- Demonstrate an active, dedicated commitment to the CREATE Mission, Vision, and Core Principles.- Abide by organisational policies, guidelines, and practice guides.
- Actively seek to understand, represent and support CREATE’s vision, strategic direction, and company position
- to all stakeholders, internally and externally.- Ensure a high level of confidentiality and integrity and liaise with stakeholders in a professional, respectful, and
- constructive manner.- Actively contribute to an environment of personal and physical safety for all staff, visitors, and young people
- (incorporating company guidelines including Workplace Health and Safety, discrimination, and harassment, etc).- Participate in national CREATE initiatives, projects, and events.

**Key Result Areas
**1. Effectively delivery events/activities and programs according to organisational training manuals.
2. Demonstrated ability to work in a culturally sensitive and inclusive manner and respectfully engage with

children and young people in care including those from all cultures those from first nations backgrounds.
3. Effectively adhere to and facilitate National Child Safe Standards by ensuring that a trauma informed approach

to engagement with children and young people is employed.
4. Effectively communicate with children and young people.
5. Accurate recording of data, and effective data cleansing and return to senders.
6. Accurate recording of programmatic activity on clubCREATE.
7. Contribute to a positive organisational culture.

**Selection Criteria**

**Key Criteria
**You MUST address the below Selection Crite