Customer Success Manager, Business Intelligence, Google Cloud

3 days ago

Melbourne, Australia Google Full time

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan for more information.
**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- 10 years of customer-facing experience, driving customer development programs.

**Preferred qualifications**:

- Master's degree in a management, technical, an engineering field, or equivalent practical experience.
- 10 years of customer-facing work experience, including C-suite level governance and reporting.
- Experience leading or project managing analytics or business intelligence programs in large enterprise organizations.
- Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
- Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
- Excellent communication, presentation, and program management skills.

About the job
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Partner with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
- Guide executive customer stakeholders through the changes needed to unlock the full value of Google Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
- Partner with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve the business objectives.
- Drive the onboarding and adoption of Google Cloud Data and Analytics solutions for a portfolio of accounts, focusing primarily on Looker and BigQuery, but also including Dataproc, Dataflow and other products.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

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