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Customer Engineering Manager, Database, Google Cloud
2 weeks ago
**Australia Applicants**: At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan for more information.Singapore Applicants: Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
**Minimum qualifications**:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture and database technologies in a customer-facing or support role.
- Experience serving in the capacity of a pre-sales, customer-facing field engineering people manager capacity leading a multi-regional team.
**Preferred qualifications**:
- Experience in building product and solution briefings, proof-of-concept planning and execution, and the coordination and prioritization of solutions impacting customer adoption of database solutions.
- Ability to build and maintain competitive positioning information for cloud and on-prem databases.
- Ability to craft an audience-tailored message.
About the job
As a Customer Engineering Manager, you will lead a team of pre-sales engineers who engage with sales prospects, discover and assess customer requirements, prepare and present demonstrations and POCs of Google’s Cloud database services, and address and overcome technical objections that arise throughout the process.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Collaborate with Sales and Customer Engineering (CE) management to determine proper staffing levels to support business goals, establish job requisitions, and lead interview teams to fill open positions.
- Identify gaps in CE technical preparedness, and build plans to ensure the CE team is properly trained and equipped to perform in support of business goals.
- Work with Google Cloud Sales team leadership to identify, qualify, and prioritize coverage for opportunities, create messaging and offers, and participate in periodic opportunity review meetings to create and drive action plans on how to secure technical success.
- Work with the sales account team, customer support, product management, customer solutions, and engineering to resolve product problems affecting pre
- and post-sales customer satisfaction.
- Travel up to 50% of the time as needed.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.
