Case Manager

**Case Manager - Associate**:
**Job ID**:R0387506

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-06-19

**Location**:Sydney

**Position Overview**:
**Details of the Division and**Team**:
Operations provides comprehensive Know Your Client, New Account Opening, Client Reference Data Analysis and Services, and Data Management solutions within relevant DB systems.

The Know Your Client (KYC) Associate focuses on client New Client Adoptions, remediations, and Extensions in line with regulatory standards and jurisdictions.

The KYC Associate provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (‘AML’) and Anti Financial Crime (‘AFC’) areas and ensures any changes required are implemented with minimum disruptions.

The KYC Associate also assists the bank’s clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (‘SOP’s) and Operation Level Agreements (OLA’s) to achieve accurate and timely account opening to help execute trades.

**What we will offer**you**:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

**You can expect**:

- Competitive salary with superannuation paid over and above fixed pay
- Salary packaging for car parking, motor vehicles, taxis and superannuation
- Parental leave benefits including 26 weeks paid leave for primary carer and 16 weeks paid leave for non-primary carer and Childcare Assistance Payment
- A range of benefits including online employee discount program, annual flu vaccinations, discounted private health insurance, employee referral program
- Insurance cover for life, total disablement and salary continuance
- Executive health checks for Directors and Managing Directors
- Matched giving and paid volunteer leave

**Your key responsibilities**:

- Act as the single point of contact for the Business, managing the end-to-end KYC process for new client adoptions, product/business extensions/remediation for IB (Global Markets) business line, ensuring outputs are of high quality, and delivered in timely manner.
- Gather and collect all required KYC, compliance, or regulatory documentation via internal or public searches, as well as through Client or Business Outreach.
- Perform first screening on documentation to ensure client adoption/review adheres to DB’s Global Compliance requirements, specific country KYC & regulatory requirements and Key Operating Procedures
- Manage escalations and face off to key stakeholders.
- Manage risk effectively by ensuring timely and precise escalation and handling/monitoring of issues including identification of root cause and coming up with resolutions.
- Effective pipeline prioritization and coordination with NOC (Near & Offshore Centres) teams.
- Develop and produce critical metrics and reports that provides transparency on team’s performance and Business intelligence.
- Monitor and track exceptional/conditional approvals, audit, and regulatory items until closure.
- Adhere and implement process changes/improvements especially on regulatory items.
- Work on data clean up initiatives, remediation, re-engineering projects.
- Drive continuous process improvements within the team.
- Assist to implement new products, new regulatory requirements, and change policy via formalizing the process flow, KOP update and training.
- Ensure Business Continuity Management functions are compliant.
- Ensure key operating and desktop procedures are kept updated.

**Your skills and experience**:

- Strong knowledge on AML, KYC, and regulatory requirements like Dodd Frank, EMIR, FATCA, MIFID, etc.
- Product knowledge and specific requirements of Global Market product is a plus.
- Relevant experience in Client On boarding and Remediation.
- Experience of on boarding / Remediation entity type Regulated Entities, SWF, SOE, Special Purpose Vehicles, Funds, Trusts, REITs.
- Strong background in Client Service.
- Deep understanding of Global Market.
- Knowledge on account documentation review.
- Understand the key risk and control issues in client on boarding.
- Experience on client data programs preferred.
- Project management experience either around process re-engineering or system enhancements an advantage.
- Experience in KYC management systems as well as competency in Excel, Word, and PowerPoint.

**How we’ll support**you**:

- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- Training and development to help you excel in your career

**About us and our teams**:
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