Service Support Manager

Division: Northern CPPYJ- Location: Wyong, NSW, AU, 2259 Charlestown, NSW, AU, 2290- Req ID: 63354**Service Support Manager**

**Clerk Grade 5/6**

**2 x ONGOING ROLES AVAILABLE**

**Wyong and Charlestown**

**Department of Communities & Justice (DCJ)**

**Hunter and Central Coast District**

**Current Location and unit**:
**Wyong: 1 x Ongoing, full-time - **Central Coast Multiagency Hub

**Charlestown: 1 x Ongoing, full time - **Hunter & Central Coast Intensive Support Service

**Salary: $93,295 - $102,941 per annum Plus Employer contribution to Superannuation and Leave Loading per year of service.**
**4 weeks annual leave per year of service.**

**Generous salary packaging options and other fringe benefits.**

**Flexible work practices.**

**Opportunities for learning and development and internal career progression.**

**Your role**

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Community Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties.

**What you’ll do**

You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. You will manage and support the team to ensure client focused and consistent high quality service is delivered in the Community Service Centre (CSC).

**What we’re looking for**
- Experience in managing a team in a high-pressure environment delivering services to vulnerable clients
- A positive attitude with the ability to work independently and collaboratively
- Developing team capabilities whilst supporting a culture of integrity and professionalism
- Working through challenges with flexibility and solution focused outcomes

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**These are ongoing roles in accordance with the Government Sector Employment Act 2013.**

**A Talent Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise in the Hunter & Central Coast District.**

**Essential requirements**
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Please describe a time from your recent work experience where you managed change within a team environment with competing priorities. How did you manage and allocate work tasks, not just the implementation of new systems and procedures, but also ensuring effective continuation for the delivery of day-to-day services.
- Please provide detail around your experience in managing budgets and staff establishments.

**Got a question?**

For more information about the role or what it’s like to work for DCJ, please contact

**Inclusion and Diversity lie at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit careers site.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.